Complaint Review: Pat's Small Engine Plus

As others have stated, PSEP has HORRIBLE Customer Service. When their Parts Dept. gives u incorrect info, too bad. The problem then becomes yours (ie, they take their restockiing fee, don't refund for shipping, etc.). If u call abt. it, u get the previously-described rude Brian (Office Mgr.) - who usually tells people how many complaints he gets every day (tell u smthg.?)! In our case, the restocking fee was less than $4 (+ standard shipping), but they obviously don't care abt. getting return business... no matter how little the cost. In dealing w/ them, MAKE SURE u KNOW u r ordering the right part. Otherwise, GET THEIR RECOMMENDATION IN WRITING. Also, don't count on them replying to your emails, if you have a problem; call! In addition to their giving me the wrong part # over the phone (& 'sticking' me, when I returned it), they charged my credit card, but never sent the part. I had to call 2 wks. later, to ask where it was! (U could see the hand-written date change on the invoice.) Yes, their prices are good, but.... be careful. (Check other websites for complaints abt. them, too.)

Bob
Baltimore, Maryland
U.S.A.