Patent Services USA Verified TRUSTED Business REVIEW: Patent Services USA, INC invites you to do your own research and see for yourself that our customers are pleased with their services. Patent Services USA has actively maintained a 5-Star rating with BBB, Shopper Approved and Consumer Lobby - all independent, unbiased customer reporting agencies. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM PATENT SERVICES USA:
PATENT SERVICES USA, INC. PRIDES ITSELF ON ITS IMPECCABLE CUSTOMER SERVICE AND ATTENTION TO OUR CLIENTS’ PROJECTS. OUR COMPANY DISPUTES THIS COMPLAINT AS UNTRUE AND LACKING ANY MERIT, AND NOT INDICATIVE OF OUR CUSTOMER SERVICE. Patent Services USA takes customer complaints very seriously and goes above and beyond what is required to accommodate our clients; however, our company has no record of any customer fitting the description in this poster’s story, nor can we even find a file for “Robert Smith”. It is revealing that the complaint poster did not provide any information to verify their identity from this ripoffreport account, which appears to have been created for the purpose of disparaging our business. Patent Services USA recently won an injunction against one of its competitors in a court case. Since then we have been receiving online backlash, which appears to be done in an attempt to disparage our firm. Please see the reviews about our company at CustomerLobby.com, where our company has a 5 star rating: https://www.customerlobby.com/reviews/42159/patent-services-usa-inc/. We invite you to do your own research and see for yourself that Patent Service USA customers are pleased with their services. In direct response to “Mr. Smith”—if your complaint was posted by an actual, legitimate customer, then please provide us with your identifying information, such as your file number, the name or description of your invention, the name of the representative who was allegedly rude to you, or proof of your payment to our company, and we will take all actions possible to rectify the situation. IF WE DO NOT HEAR BACK FROM YOU, THEN WE WILL ASSUME THAT YOU ARE NOT A REAL CUSTOMER AND THAT YOUR COMPLAINT IS COMPLETELY UNFOUNDED.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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This company is a big dissapointment, I invested all my savings thinking this company will help me bring my invention to life and also receive an actual patent but instead I had the worst customer service experience in my life, I always had to be on top of everything, calling my representative 2 to 3 times a day, never getting a responce. when he actually called, he was very rude and when I had questions he ignored me completely. I knew it wasn't going to be easy but this company made it worse. PATENT SERVICES USA is breaking FTC laws, they are a fraud, when I was already stressed out I ask for a refund but the agent hung up on me and never picked up the phone again. I tried to talk to other reps but they said they couldn't find me in the system and hung up on me. At this point I'm desperate, I invested thousands of dollars, the only money I had and no one in this company is profesionally enough to Help me!! PLEASE GIVE ME MY MONEY BACK!!! For future customers please do your research before trusting your dreams and money to this company.. this is a SCAM AND A FRAUDULENT BUSINESS. PLEASE STOP STEALING FROM CUSTOMERS.