Patent Services USA Verified TRUSTED Business REVIEW: Patent Services USA, INC invites you to do your own research and see for yourself that our customers are pleased with their services. Patent Services USA has actively maintained a 5-Star rating with BBB, Shopper Approved and Consumer Lobby - all independent, unbiased customer reporting agencies. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM PATENT SERVICES USA:
PATENT SERVICES USA, INC. PRIDES ITSELF ON ITS IMPECCABLE CUSTOMER SERVICE AND ATTENTION TO OUR CLIENTS’ PROJECTS. OUR COMPANY DISPUTES THIS COMPLAINT AS UNTRUE AND LACKING ANY MERIT, AND NOT INDICATIVE OF OUR CUSTOMER SERVICE. Patent Services USA takes customer complaints very seriously and goes above and beyond what is required to accommodate our clients; however, our company has no record of any customer fitting the description in this poster’s story, nor can we even find a file for “Frankie J”. It is revealing that the complaint poster did not provide any information to verify their identity from this ripoffreport account, which appears to have been created for the purpose of disparaging our business. Patent Services USA recently won an injunction against one of its competitors in a court case. Since then we have been receiving online backlash, which appears to be done in an attempt to disparage our firm. Please see the reviews about our company at CustomerLobby.com, where our company has a 5 star rating: https://www.customerlobby.com/reviews/42159/patent-services-usa-inc/. We invite you to do your own research and see for yourself that Patent Service USA customers are pleased with their services. In direct response to “Mr. J”—if your complaint was posted by an actual, legitimate customer, then please provide us with your identifying information, such as your file number, the name or description of your invention, the name of the representative who was allegedly rude to you, or proof of your payment to our company, and we will take all actions possible to rectify the situation. IF WE DO NOT HEAR BACK FROM YOU, THEN WE WILL ASSUME THAT YOU ARE NOT A REAL CUSTOMER AND THAT YOUR COMPLAINT IS COMPLETELY UNFOUNDED.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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I was pretty excited to get my patent for my invention and I thought this company seem like the real deal, however it has been a very stressful and difficult road. The communication with my rep was very poor, it also sounded like the guy didn't even know what he was talking about. The fact that it has been 8 months and I don't have any proof of them working on anything regarding my invention. My Rep hasn't answer my emails or phone calls for more than 2 moths. I'm DESPERATE! I don't know what else to do. I've also read online that the owner of this company is a criminal and that he goes by different names to commit crimes and open different scam companies!! This is TERRIFYING! At first I try to convince myself that this was not a SCAM but by my experience and also other customer complaints I can ony hope to get my money back! I invested a lot of money on this, I worked very hard on my invention and for this people to take advantage of me, my time and money, this company has to have some type of consequences. I hope to help people by not making the same mistake I did.