Complaint Review: PaternityUSA owner Porfirio Leon

I had a similar experience as another complaint here when there was a issue ordering a sibling DNA test. I wanted to test DNA with my half sibling and did not want to use a cheap test from Walgreens or CVS.

When my sibling test did not arrive I had to call and was subject to an endless phone tag until finally being able to reach the owner. I had the displeasure of speaking with this person who was haughty and childish once he became belligerent. He calls himself Ed Leon but his real name is Porfirio Leon. Looks like he has a criminal history and has been the subject of civil actions as well.

I just wanted the sibling test but he insisted the DNA kit had been sent out already. He fabricated the same lies that another person complained about over 5 years ago, that it was not up to him but the company owner named Steve, and then brought up a family emergency. I don't know why he would lie about such things, as it had nothing to do with the issue regarding my DNA test, other than to enjoy deceiving people and being manipulative. Eventually he agreed to look into the missing sibling test.

I waited another week but was told they were looking into the DNA lab for the test. It's been months since I ordered the test for my sibling and myself but I gave up because I don't want to deal with this person anymore

Reason of review: Poor customer service.