Complaint Review: Patrice @BW Presents

I find it very interesting that in all these postings, Mr.Walker (whom you keep claiming that you are referring this issue to) has NEVER posted or contacted me or done anything else in this matter to defend your rude and unprofessional behavior. He has all our identifying and personal contact information, including email and personal phone number and addresses, yet we have only had positive and agreeable correspondence from him.

Maybe that is b/c HE and his company are not the problem here---it is YOU. Once he got involved in the situation and realized that YOU were completely out of line, HE EMAILED ME and used the statement that "Patrice is no longer a part of my team", referring to this whole botched concert night, I presume. HE was polite, apologetic, and PROFESSIONAL about acknowledgeing the problem with the situation and he promptly contacted us, kept in contact w/us until the situation was remedied, and refunded our money.

As is evident in all our correspondence with him (which we still have all our email copies of), there were no hostile exchanges between Mr. Walker and ourselves b/c HE was getting the job done and providing customer service! At least he didn't attempt to give me a post-it note as an IOU---way to be REAL professional, Patrice!

In contrast, YOU provided absolutely NO customer service and are now lying......I still have ALL our correspondence w/you and I NEVER USED PROFANE LANGUAGE OR PROFANITY WITH YOU. I have evidence of this. I also never used profane language w/you during your unprofessional late-night phone call to me. YOU ARE LYING. Simple as that.

I have no motive to lie in this situation as my issue w/BW Presents has been LONG AGO resolved--my money was refunded over a month ago. You, on the other hand, are simply bent out of shape b/c you have been called out on your tacky behavior in a public forum and are continuing this exchange. I debated even stooping to your level and responding again, but felt that I couldn't let you get away with intimidation tactics and harrassment again.

As stated before, YOU WERE THE ONE WHO CALLED ME AT 10:30 AT NIGHT BEING EXTREMELY CONFRONTATIONAL, ARROGANT, AND HOSTILE. I simply defended myself when you began hurling accusations at me for supposedly "harrasing you" with the 3 emails in 5 days (this is also after I WAITED 10 DAYS for you to contact us as you had said at the concert you would--which you did not)that you ignored.

I still hold steadfast that I never cursed at you or used profanity---I never got that far b/c YOU HUNG UP ON ME as soon as I questioned you as to why on earth were you calling me at 10:30 at night???? I raised my voice in my anger and incredulousness at your call, but NEVER used profanity. You were simply completely out of line with that call. You could have handled this whole situation from the beginning so differently.....but, no, you had be rude and aggressive instead of just responding to our initial emails.....

You didn't attempt to email us first and tell us you hadn't gotten to your mail in that week.

You didn't write us a professional letter on company letterhead detailing the whole sitution for the refund delay.


You didn't give the whole situation to your boss (since you supposedly felt so "threatened" and "harrasssed" by 3 emails (which never had ANY profanity in them or threatened ANYTHING but more emails until you responded).

NO---you called me at 10:30 at night and started yelling at me! How should have I reacted? Some crazy lady that I have seen once in a ticket booth (and who wasn't that nice to me then...) is calling me at 10:30 at night yelling at me?!?!?!? I'm supposed to sit there and "take it" and let you try to intimidate me????? I don't think so, lady. YOU WERE IN THE WRONG HERE!

And I won't let you and your lame attempts to intimidate me here work, either. You have given the world here plenty of examples of you ridiculous, unprofessional, and tacky behavior. It is OBVIOUS where the problem is.

I wrote my initial post back in June, updated it in the following days in June and received my refund back in August. I am done with this ridiculousness, but oh,no.....here you are bringing up this drama over a month and a half later, even after we have had our resolution w/BW Presents and Mr.Walker over a month ago. No wonder he took you "off his team", in his words........you are one of the most ridiculous adults I have ever encountered!

As for "slander", I have evidence to prove that I have never used profanity with you or said anything in this forum that wasn't true. I haven't even used you whole real name!

This is a forum for consumer complaints, which I had a HUGE one with your lack of customer service. I didn't post a huge notice in the newspaper with you name, calling you out. I didn't continue emailing or calling or writing you with complaints. I used the appropriate forum for airing my dispute with your lack of professionalism. I even updated my post with the postive resolution of the situation with Mr. Walker, which I did NOT have to do. You were never mentioned (or thought of, for that matter)again. Yet, YOU have managed to put yourself back in the middle of this situation AGAIN!

I wrote you 3 intial emails that YOU NEVER HAVE responded to (to this day) and THAT WAS IT. YOU ARE THE ONE WHO CALLED ME and are now (almost 2 months later), continuing this. YOU are the one harrassing ME, now!

As for missing a "good concert series"--what does that have to do with anything? I would have liked to have seen the initial show that I paid for....but that is besides the point! I haven't even seen or heard any advertising for anymore of your shows.....I purchased and attended 2 other shows this summer in Houston (with a different company) with none of the problems I encountered with you. So...are you going to "ban" me now from purchasing anymore tickets from you? BWAHAAHAHAHA--that is such a joke.....like I would even EVER buy anything else from you EVER!

Go ahead.....do whatever you like or feel that you need to so that you feel "vindicated", I guess. Is THAT what this is all about? You "proving" something? If it is, then you are truly a sad lady with nothing better to do that going on about this almost 2 months later! You could have "proved" it or yourself by doing your job the RIGHT WAY from the very beginning!

NOW I am done with you, your ridiculousness, and this whole stupidness. I have said my peace repeatedly and will not respond to anymore of you accusations. You can do whatever you want, but I AM DONE DEALING WITH YOU, PATRICE.

I find it very interesting that in all these postings, Mr.Walker (whom you keep claiming that you are referring this issue to) has NEVER posted or contacted me or done anything else in this matter to defend your rude and unprofessional behavior. He has all our identifying and personal contact information, including email and personal phone number and addresses, yet we have only had positive and agreeable correspondence from him.

Maybe that is b/c HE and his company are not the problem here---it is YOU. Once he got involved in the situation and realized that YOU were completely out of line, HE EMAILED ME and used the statement that "Patrice is no longer a part of my team", referring to this whole botched concert night, I presume. HE was polite, apologetic, and PROFESSIONAL about acknowledgeing the problem with the situation and he promptly contacted us, kept in contact w/us until the situation was remedied, and refunded our money.

As is evident in all our correspondence with him (which we still have all our email copies of), there were no hostile exchanges between Mr. Walker and ourselves b/c HE was getting the job done and providing customer service! At least he didn't attempt to give me a post-it note as an IOU---way to be REAL professional, Patrice!

In contrast, YOU provided absolutely NO customer service and are now lying......I still have ALL our correspondence w/you and I NEVER USED PROFANE LANGUAGE OR PROFANITY WITH YOU. I have evidence of this. I also never used profane language w/you during your unprofessional late-night phone call to me. YOU ARE LYING. Simple as that.

I have no motive to lie in this situation as my issue w/BW Presents has been LONG AGO resolved--my money was refunded over a month ago. You, on the other hand, are simply bent out of shape b/c you have been called out on your tacky behavior in a public forum and are continuing this exchange. I debated even stooping to your level and responding again, but felt that I couldn't let you get away with intimidation tactics and harrassment again.

As stated before, YOU WERE THE ONE WHO CALLED ME AT 10:30 AT NIGHT BEING EXTREMELY CONFRONTATIONAL, ARROGANT, AND HOSTILE. I simply defended myself when you began hurling accusations at me for supposedly "harrasing you" with the 3 emails in 5 days (this is also after I WAITED 10 DAYS for you to contact us as you had said at the concert you would--which you did not)that you ignored.

I still hold steadfast that I never cursed at you or used profanity---I never got that far b/c YOU HUNG UP ON ME as soon as I questioned you as to why on earth were you calling me at 10:30 at night???? I raised my voice in my anger and incredulousness at your call, but NEVER used profanity. You were simply completely out of line with that call. You could have handled this whole situation from the beginning so differently.....but, no, you had be rude and aggressive instead of just responding to our initial emails.....

You didn't attempt to email us first and tell us you hadn't gotten to your mail in that week.

You didn't write us a professional letter on company letterhead detailing the whole sitution for the refund delay.


You didn't give the whole situation to your boss (since you supposedly felt so "threatened" and "harrasssed" by 3 emails (which never had ANY profanity in them or threatened ANYTHING but more emails until you responded).

NO---you called me at 10:30 at night and started yelling at me! How should have I reacted? Some crazy lady that I have seen once in a ticket booth (and who wasn't that nice to me then...) is calling me at 10:30 at night yelling at me?!?!?!? I'm supposed to sit there and "take it" and let you try to intimidate me????? I don't think so, lady. YOU WERE IN THE WRONG HERE!

And I won't let you and your lame attempts to intimidate me here work, either. You have given the world here plenty of examples of you ridiculous, unprofessional, and tacky behavior. It is OBVIOUS where the problem is.

I wrote my initial post back in June, updated it in the following days in June and received my refund back in August. I am done with this ridiculousness, but oh,no.....here you are bringing up this drama over a month and a half later, even after we have had our resolution w/BW Presents and Mr.Walker over a month ago. No wonder he took you "off his team", in his words........you are one of the most ridiculous adults I have ever encountered!

As for "slander", I have evidence to prove that I have never used profanity with you or said anything in this forum that wasn't true. I haven't even used you whole real name!

This is a forum for consumer complaints, which I had a HUGE one with your lack of customer service. I didn't post a huge notice in the newspaper with you name, calling you out. I didn't continue emailing or calling or writing you with complaints. I used the appropriate forum for airing my dispute with your lack of professionalism. I even updated my post with the postive resolution of the situation with Mr. Walker, which I did NOT have to do. You were never mentioned (or thought of, for that matter)again. Yet, YOU have managed to put yourself back in the middle of this situation AGAIN!

I wrote you 3 intial emails that YOU NEVER HAVE responded to (to this day) and THAT WAS IT. YOU ARE THE ONE WHO CALLED ME and are now (almost 2 months later), continuing this. YOU are the one harrassing ME, now!

As for missing a "good concert series"--what does that have to do with anything? I would have liked to have seen the initial show that I paid for....but that is besides the point! I haven't even seen or heard any advertising for anymore of your shows.....I purchased and attended 2 other shows this summer in Houston (with a different company) with none of the problems I encountered with you. So...are you going to "ban" me now from purchasing anymore tickets from you? BWAHAAHAHAHA--that is such a joke.....like I would even EVER buy anything else from you EVER!

Go ahead.....do whatever you like or feel that you need to so that you feel "vindicated", I guess. Is THAT what this is all about? You "proving" something? If it is, then you are truly a sad lady with nothing better to do that going on about this almost 2 months later! You could have "proved" it or yourself by doing your job the RIGHT WAY from the very beginning!

NOW I am done with you, your ridiculousness, and this whole stupidness. I have said my peace repeatedly and will not respond to anymore of you accusations. You can do whatever you want, but I AM DONE DEALING WITH YOU, PATRICE.

I find it very interesting that in all these postings, Mr.Walker (whom you keep claiming that you are referring this issue to) has NEVER posted or contacted me or done anything else in this matter to defend your rude and unprofessional behavior. He has all our identifying and personal contact information, including email and personal phone number and addresses, yet we have only had positive and agreeable correspondence from him.

Maybe that is b/c HE and his company are not the problem here---it is YOU. Once he got involved in the situation and realized that YOU were completely out of line, HE EMAILED ME and used the statement that "Patrice is no longer a part of my team", referring to this whole botched concert night, I presume. HE was polite, apologetic, and PROFESSIONAL about acknowledgeing the problem with the situation and he promptly contacted us, kept in contact w/us until the situation was remedied, and refunded our money.

As is evident in all our correspondence with him (which we still have all our email copies of), there were no hostile exchanges between Mr. Walker and ourselves b/c HE was getting the job done and providing customer service! At least he didn't attempt to give me a post-it note as an IOU---way to be REAL professional, Patrice!

In contrast, YOU provided absolutely NO customer service and are now lying......I still have ALL our correspondence w/you and I NEVER USED PROFANE LANGUAGE OR PROFANITY WITH YOU. I have evidence of this. I also never used profane language w/you during your unprofessional late-night phone call to me. YOU ARE LYING. Simple as that.

I have no motive to lie in this situation as my issue w/BW Presents has been LONG AGO resolved--my money was refunded over a month ago. You, on the other hand, are simply bent out of shape b/c you have been called out on your tacky behavior in a public forum and are continuing this exchange. I debated even stooping to your level and responding again, but felt that I couldn't let you get away with intimidation tactics and harrassment again.

As stated before, YOU WERE THE ONE WHO CALLED ME AT 10:30 AT NIGHT BEING EXTREMELY CONFRONTATIONAL, ARROGANT, AND HOSTILE. I simply defended myself when you began hurling accusations at me for supposedly "harrasing you" with the 3 emails in 5 days (this is also after I WAITED 10 DAYS for you to contact us as you had said at the concert you would--which you did not)that you ignored.

I still hold steadfast that I never cursed at you or used profanity---I never got that far b/c YOU HUNG UP ON ME as soon as I questioned you as to why on earth were you calling me at 10:30 at night???? I raised my voice in my anger and incredulousness at your call, but NEVER used profanity. You were simply completely out of line with that call. You could have handled this whole situation from the beginning so differently.....but, no, you had be rude and aggressive instead of just responding to our initial emails.....

You didn't attempt to email us first and tell us you hadn't gotten to your mail in that week.

You didn't write us a professional letter on company letterhead detailing the whole sitution for the refund delay.


You didn't give the whole situation to your boss (since you supposedly felt so "threatened" and "harrasssed" by 3 emails (which never had ANY profanity in them or threatened ANYTHING but more emails until you responded).

NO---you called me at 10:30 at night and started yelling at me! How should have I reacted? Some crazy lady that I have seen once in a ticket booth (and who wasn't that nice to me then...) is calling me at 10:30 at night yelling at me?!?!?!? I'm supposed to sit there and "take it" and let you try to intimidate me????? I don't think so, lady. YOU WERE IN THE WRONG HERE!

And I won't let you and your lame attempts to intimidate me here work, either. You have given the world here plenty of examples of you ridiculous, unprofessional, and tacky behavior. It is OBVIOUS where the problem is.

I wrote my initial post back in June, updated it in the following days in June and received my refund back in August. I am done with this ridiculousness, but oh,no.....here you are bringing up this drama over a month and a half later, even after we have had our resolution w/BW Presents and Mr.Walker over a month ago. No wonder he took you "off his team", in his words........you are one of the most ridiculous adults I have ever encountered!

As for "slander", I have evidence to prove that I have never used profanity with you or said anything in this forum that wasn't true. I haven't even used you whole real name!

This is a forum for consumer complaints, which I had a HUGE one with your lack of customer service. I didn't post a huge notice in the newspaper with you name, calling you out. I didn't continue emailing or calling or writing you with complaints. I used the appropriate forum for airing my dispute with your lack of professionalism. I even updated my post with the postive resolution of the situation with Mr. Walker, which I did NOT have to do. You were never mentioned (or thought of, for that matter)again. Yet, YOU have managed to put yourself back in the middle of this situation AGAIN!

I wrote you 3 intial emails that YOU NEVER HAVE responded to (to this day) and THAT WAS IT. YOU ARE THE ONE WHO CALLED ME and are now (almost 2 months later), continuing this. YOU are the one harrassing ME, now!

As for missing a "good concert series"--what does that have to do with anything? I would have liked to have seen the initial show that I paid for....but that is besides the point! I haven't even seen or heard any advertising for anymore of your shows.....I purchased and attended 2 other shows this summer in Houston (with a different company) with none of the problems I encountered with you. So...are you going to "ban" me now from purchasing anymore tickets from you? BWAHAAHAHAHA--that is such a joke.....like I would even EVER buy anything else from you EVER!

Go ahead.....do whatever you like or feel that you need to so that you feel "vindicated", I guess. Is THAT what this is all about? You "proving" something? If it is, then you are truly a sad lady with nothing better to do that going on about this almost 2 months later! You could have "proved" it or yourself by doing your job the RIGHT WAY from the very beginning!

NOW I am done with you, your ridiculousness, and this whole stupidness. I have said my peace repeatedly and will not respond to anymore of you accusations. You can do whatever you want, but I AM DONE DEALING WITH YOU, PATRICE.

I specifically informed my fiance, Mr. Walker, that I did not want to have any dealings with you, someone who used profanity and was threatening and he asked that he handle the situation henceforth. I agreed.

I will let the courts handle it from here. No more to be said by me on this site about this situation or the name-calling, considering the numerous slanderous remarks made, which has a reflection me and 'our' company. I am the bigger person here and will apologize for the delay in your receiving your refund, that I mailed to you and your family in July. I also apologize for your not having the enjoyment of what was to be a spectacular concert series.

Sorry--I cannot figure out how to edit my last response.

The name "Clarice" should be "Patrice". I apologize for my typos, but I did not realize the errors until I saw the posting later. Thank you.

I am Lydia, the first complaintant regarding the unprofessional manner in which the above situation was initially handled with a "Clarice" formerly of BW Presents.

First, I am the using my real name and you have ALWAYS had my real phone number and address, you just chose to never use it and respond to my initial complaints the first 3 times we tried to contact you!!!!! We have never tried to hide our identity to you. I say "we" b/c I have used "A.H." as this is my husband whose debit card originally purchased the tickets, thus, it was HIS purchase to receive the refund for. There are no identities being hidden here---as stated before, you have had all our correct identifying information and contact information from the very beginning of this whole drama.

Second, nothing I have said in the above prose is slander. Everything I have said details the TRUTH of what occurred of the situation in a forum that is set up for consumers to relate their complaints about unfair consumer treatment. I have done nothing that details slander in only relating the truth of what occurred. Obviously, you have a different spin on what actually occurred, but nothing changes that you were completely out of line calling me at 10:30 at night for a consumer issue. YOU WERE OUT OF LINE.

Third, you never did your job in this situation. Regardless of what occurred as to why or how the show didn't happen is completely beside the point of how you failed to professsionally respond to consumer requests for basic information as to when a refund would occur. We never cursed or used foul language with you. We simply REPEATEDLY asked for you to respond to our emails with ANY information regarding the refunds. You chose to ignore us completely until you called me at 10:30 at night to complain that we had emailed you 3times in 5 days! Then YOU hung up on me when I called you out on being unprofessional and calling me at 10:30 at night! I never cursed or used profane language w/you. You hung up on me---and I emailed your boss!

Your boss then had to handle the rest of the situation (much more professionally, I might add) as he emailed us right back that night and then continued to contact us on a regular and timely basis as to how and when refunds would occurr. His emails were completely professional and informative. We never felt the need to email or contact him or the company anymore after that (except in response to his emails, thanking him for the information) since we felt that we finally got the basic info. we had originally asked for. He called us later to confirm our mailing address and we received our refund in early August. We had absolutely NO PROBLEMS with Mr. Walker, unlike all the problems we had with you!

So......the re-occurring theme here and the re-occurring problem here seems to be YOU and your complete mishandling of the whole situation (and your continual lack of ability to simply acknowledge that YOU MESSED UP)!

I know that we were not the only consumers that night that were just as mad as we were, and I feel that we handled the situation as nicely as we possibly could have considering the lack of customer service received by you. I didn't call you at home at 10:30 at night asking why you wouldn't respond to my emails, did I?

Again, once someone else took over the mess you made, we had no more problems and received prompt, professional, and polite service with an APOLOGY and our refund. If you had simply done these things from the BEGINNING, then none of this would have happened, would it? A simple replied email with a "sorry for the cancellation, refunds will occurr, you can contact us at....blah, blah, blah" would have sufficed.

As for your supposed "slander lawsuit", I say...go for it and good luck, sister! We are a small family of 3 with one income (I am a SAHM) and we RENT. You would get absolutely NOTHING if you won (which you wouldn't b/c what I posted here was not slander and your case is just ridiculous) because we don't have anything but an old car that we share and second-hand furniture (that's why losing $80 on these tickets would have hurt so much to us financially--they were supposed to be my birthday gift and special expense, so it was a total disappointment when it didn't happen and a rip-off if we didn't get refunded).

You just can't handle being called out on being a lousy employee in this situation and messing the whole thing up so badly.

Now.....I'M DONE with the whole situation and you. We got our refund and have forgotten the whole stupid thing. Get over it---we have!

This is the first time I have seen this slanderous information and am appauled by this from the woman listing herself as "Lydia". Her real name is A. H. and I have her address. I am taking action to sue her for these remarks made on this site. What I need to mention as a rebutal and to clear the good name of this company, is that the owner came to this city specifically to marry me, Patrice. He spent over $60,000 to have this concert, of which $22,000 was spent in advertising on 4 different radio stations for over a period of 5 weeks. All were excited about the upcoming concer and MANY, MANY well-known Artists contacted us anxiously wanting to be a part of this perticular concert. We only chose a few and had lined up the next 5 concerts based on this one. Unfortunately, the turnout was not good, although it was commented all over the internet as one of the best concerts to come/happen in over 30 years. Austin should not have been the pilot location for such a concert. The artist's were here, a video production crew for multi-million dollar television station (due to the nature of this email I won't mention name, but EVERYONE has heard of them)was here to film, and Austin did not support the concert. This is something that Mr. Walker, in his 25+ year professional career, has ever experienced. He has worked with and personally knows almost everyone in the entertainment business...EVERYONE. I met him, we fell in love and I was not ready to move out of town, so he came here to try and make things happen for Austin, as he did for the MANY events he has overseen/produced in his career all over the world. It is unfortunate to have such a financial loss.

This woman did not do her research in locating me or this company, for it was listed all over the place! I have call waiting so the phone lines were not "always busy" as she states. In good faith, I agreed to refund all monies due to those who paid for their tickets, and have upheld this commitment by contacting everyone in a timely manner. Tickets were purchased in several different manners, including, and especially by way of "credit cards". We were not able to get monies from the ticket box office for as least 10-15 days after concert. MANY of the ticket stubs given to me that night were free tickets that individuals had won and were requesting refunds. Due to the crowd and time, I asked everyone to provide me with there stubs in order to evaluate and audit those that truly were due a refund. Although each ticket clearly displays "NO REFUNDS OR EXCHANGES" on them, I "politely" agreed to refund everyone their money. I was honest enough to provide an IOU with my signature and name of our company to each. This woman emailed me over 8 times in one day and expected an answer the same day. I did not get on my computer until that evening around 8:50pm and immediately called her when I opened her email, of which all were threatening. I politely told her that I was contacting everyone and had already repaid many and that she was to be contacted the following day. I asked her why she was so threatening in the email and she began cursing at me. When I tried to calm her down, she began yelling, so I told her that I would have the owner (my fiance) contact her and hung up. I am and have always been a professional and honest individual and to see this "ONE" complaint from "ONE" person, as opposed to the many compliments and accolades of this company tells the character of this woman. Enough said.

This is the first time I have seen this slanderous information and am appauled by this from the woman listing herself as "Lydia". Her real name is A. H. and I have her address. I am taking action to sue her for these remarks made on this site. What I need to mention as a rebutal and to clear the good name of this company, is that the owner came to this city specifically to marry me, Patrice. He spent over $60,000 to have this concert, of which $22,000 was spent in advertising on 4 different radio stations for over a period of 5 weeks. All were excited about the upcoming concer and MANY, MANY well-known Artists contacted us anxiously wanting to be a part of this perticular concert. We only chose a few and had lined up the next 5 concerts based on this one. Unfortunately, the turnout was not good, although it was commented all over the internet as one of the best concerts to come/happen in over 30 years. Austin should not have been the pilot location for such a concert. The artist's were here, a video production crew for multi-million dollar television station (due to the nature of this email I won't mention name, but EVERYONE has heard of them)was here to film, and Austin did not support the concert. This is something that Mr. Walker, in his 25+ year professional career, has ever experienced. He has worked with and personally knows almost everyone in the entertainment business...EVERYONE. I met him, we fell in love and I was not ready to move out of town, so he came here to try and make things happen for Austin, as he did for the MANY events he has overseen/produced in his career all over the world. It is unfortunate to have such a financial loss.

This woman did not do her research in locating me or this company, for it was listed all over the place! I have call waiting so the phone lines were not "always busy" as she states. In good faith, I agreed to refund all monies due to those who paid for their tickets, and have upheld this commitment by contacting everyone in a timely manner. Tickets were purchased in several different manners, including, and especially by way of "credit cards". We were not able to get monies from the ticket box office for as least 10-15 days after concert. MANY of the ticket stubs given to me that night were free tickets that individuals had won and were requesting refunds. Due to the crowd and time, I asked everyone to provide me with there stubs in order to evaluate and audit those that truly were due a refund. Although each ticket clearly displays "NO REFUNDS OR EXCHANGES" on them, I "politely" agreed to refund everyone their money. I was honest enough to provide an IOU with my signature and name of our company to each. This woman emailed me over 8 times in one day and expected an answer the same day. I did not get on my computer until that evening around 8:50pm and immediately called her when I opened her email, of which all were threatening. I politely told her that I was contacting everyone and had already repaid many and that she was to be contacted the following day. I asked her why she was so threatening in the email and she began cursing at me. When I tried to calm her down, she began yelling, so I told her that I would have the owner (my fiance) contact her and hung up. I am and have always been a professional and honest individual and to see this "ONE" complaint from "ONE" person, as opposed to the many compliments and accolades of this company tells the character of this woman. Enough said.

This is the first time I have seen this slanderous information and am appauled by this from the woman listing herself as "Lydia". Her real name is A. H. and I have her address. I am taking action to sue her for these remarks made on this site. What I need to mention as a rebutal and to clear the good name of this company, is that the owner came to this city specifically to marry me, Patrice. He spent over $60,000 to have this concert, of which $22,000 was spent in advertising on 4 different radio stations for over a period of 5 weeks. All were excited about the upcoming concer and MANY, MANY well-known Artists contacted us anxiously wanting to be a part of this perticular concert. We only chose a few and had lined up the next 5 concerts based on this one. Unfortunately, the turnout was not good, although it was commented all over the internet as one of the best concerts to come/happen in over 30 years. Austin should not have been the pilot location for such a concert. The artist's were here, a video production crew for multi-million dollar television station (due to the nature of this email I won't mention name, but EVERYONE has heard of them)was here to film, and Austin did not support the concert. This is something that Mr. Walker, in his 25+ year professional career, has ever experienced. He has worked with and personally knows almost everyone in the entertainment business...EVERYONE. I met him, we fell in love and I was not ready to move out of town, so he came here to try and make things happen for Austin, as he did for the MANY events he has overseen/produced in his career all over the world. It is unfortunate to have such a financial loss.

This woman did not do her research in locating me or this company, for it was listed all over the place! I have call waiting so the phone lines were not "always busy" as she states. In good faith, I agreed to refund all monies due to those who paid for their tickets, and have upheld this commitment by contacting everyone in a timely manner. Tickets were purchased in several different manners, including, and especially by way of "credit cards". We were not able to get monies from the ticket box office for as least 10-15 days after concert. MANY of the ticket stubs given to me that night were free tickets that individuals had won and were requesting refunds. Due to the crowd and time, I asked everyone to provide me with there stubs in order to evaluate and audit those that truly were due a refund. Although each ticket clearly displays "NO REFUNDS OR EXCHANGES" on them, I "politely" agreed to refund everyone their money. I was honest enough to provide an IOU with my signature and name of our company to each. This woman emailed me over 8 times in one day and expected an answer the same day. I did not get on my computer until that evening around 8:50pm and immediately called her when I opened her email, of which all were threatening. I politely told her that I was contacting everyone and had already repaid many and that she was to be contacted the following day. I asked her why she was so threatening in the email and she began cursing at me. When I tried to calm her down, she began yelling, so I told her that I would have the owner (my fiance) contact her and hung up. I am and have always been a professional and honest individual and to see this "ONE" complaint from "ONE" person, as opposed to the many compliments and accolades of this company tells the character of this woman. Enough said.

Withing 2 hours of sending the final email discussed above, I received a very professional and nice email from a Mr.Walker--who is apparently the owner of BW Presents. He apologized for the inconvenience and acknowledged the mishandling of the whole situation. He confirmed that we will receive a full refund and possibly free tickets to another up-coming show.

AND, to my surprise, informed me that Patrice is "no longer a member of his team"! So....either she quit or was fired---I'm not sure how to feel about that, but she definitely doesn't need to work in customer relations!! LOL!!!

I'm still going to be on alert w/this company until I actually receive a refund, but at least I FINALLY got some information from someone who is, at least, talking like they know what is going on. What a complete pain this whole thing is....and the worst part is that it would have been a good show, too. Oy!!!!