Complaint Review: Patrick Colleman - Christopher Wilson - Eric Paterson

The 2008 Toyota Tacoma truck that we purchased on June 30, 2009, was delivered to us (on July1, 2009) with existing evidence that the truck had experienced a front-end accident, which we did not discover until Tuesday, August 11, 2009.  We were told by the salesman Mr. Chris Wilson, that the truck was in good condition with no problems. 

Prior to the sale, Mr. Wilson sent us photos from the truck parked at their Lithia Toyota store next door to their Lithia Chevrolet store, and Mr. Wilson told me on the phone that the Toyota truck was being sold Toyota Certified.  He sent me photos online, showing the truck with the Toyota Certified sticker in the window.

When Mr. Wilson delivered the truck to us in Santa Rosa, CA, he even delivered the Toyota Certified sticker with the papers. 

We (my wife and I) did not receive any disclosure statement of any prior accidents, nor were we verbally told about any.  During the first two weeks of use, we noticed somehting very unusual while driving the truck.  We took the truck to two different body shops, and even paid one of them to perform a $250.00 laser-frame check.  The truck has been in a serious accident, and the fram is bent in two place; one in front, and one in rear.

I informed Mr. Wilson that we discovered this accident, and we wanted our money back. Mr. Wilson did not offer any explanation, nor did Mr. Wilson offer to do anyting about it.  Then I spoke to Mr. Don Butler at Lithis Toyota, about the Toyota Certified sticke rin the window. He said, "Too bad.  Not my problem.  you bought the truck from the Lithia Chevrolet store, you didn't buy the truck from us.  The Toyota Certified warranty is void when Lithia Chevrolet next door came over here and drove the truck off the lot."  Mr. Butler said, "Your issue is with Lithia Chevrolet next door."  Mr. Butler then very rudly hung up.

I then spoke to Mr. Vincent Andersen (the GM) at Lithia Chevrolet of Redding.  I also sent him photos of the unrepaired damage behind the front bumper, and I told him I wanted my money back.  he said, "I will talk to Chris Wilson, and I will call you back."  Mr. Andersen never called me back.  Mr. Wilson has offered no solution.

The truck with the bent frame, is basically totalled, and it was in that condition when they delivered it on July 1st, 2009.