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  • Report:  #1371991

Complaint Review: Patriot Fence

Patriot Fence Shawn Didn't stand behind product awful customer service Internet

  • Reported By:
    Josh — Kansas City Missouri USA
  • Submitted:
    Mon, May 08, 2017
  • Updated:
    Mon, May 08, 2017

 Shawn started off seeming like a reputable guy BUT is totally not. We had 2 fence projects and now doesn't want to stand behind his work. His communication wasn't that great and I pretty much always had to call him to follow up. We wanted to turn a mower gate into a double drive gate like we have on the other side of our property. Shawn confirmed we could reuse the original gate and just build a new one. They moved the gate to the other side and made the new gate smaller so it looks horrible and is not as functional. Our original double drive gate is symmetrical as anyone would reasonable expect. When I called Shawn he was very defensive and didn't take any ownership and put the blame on us. He used comments like "we made it work" and " you didn't specify that it had too be the same size" I offered a simple fix of sending out a guy to reverse the hardware to make this situation work and he said he would only do it we paid for it. He yelled at me "I am not going to get walked all over." He admitted that his guy had to do it differently and move the gate but apparently that is our fault. I would avoid Shawn and Patriot Fence!!

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