Pats Small Engine Plus, Pat's Small Engine Plus Bad experience, avoid this vendor Isanti , Minnesota
I too was drawn by the good prices but I ordered parts 10 days ago and have not received the goods. I received a confirmation e-mail, with an order number, but no shipping notice or tracking number. Other complaints concerning the futility of sending e-mails are well founded; I have sent 3 messages requesting an update, all have been ignored. I have requested that my order be cancelled. I'm sorry this transaction did not end in the success that some others have reported. Based on my experience, I do not recommend this vendor.
1 Updates & Rebuttals
Andy
North Collins,New York,
United States of America
Good experience with this company.
#2Consumer Comment
Tue, October 19, 2010
I was nearly convinced to not order some parts from Pat's Engine because of some of the bad reports I read, but they had by far the lowest prices so I took a chance. I immediately received an order confirmation, but after a week I didn't get my parts yet. I called the toll free number and the representative at Pat's was very patient and helpful, and found out for me that they were waiting for an out-of-stock ignition coil. She called me back the next day that it had come in and my order had shipped out. I received my order the next day and everything was correct in the shipment and intact. I just wish they had sent me a backorder notification, but overall it was a good experience and I saved a lot of money. I would recommend to anyone to call instead of sending an e-mail if there are any issues, I would guess they are a smaller outfit and get behind on responding to messages. I would order from them again.