Complaint Review: Flagstar Bank & Home Loans Mortgage

Beware of Patsy De Leon at Flagstar Bank. She works at the "Office of the President" and never answers her phone at 248 312 2114.

Patsy (Patricia) works at Flagstar Bank which purchased my mortgage from Rocket Mortgage, who i loved as they knew how to treat their customers.

Upon purchasing my loan, they cancelled my autopay and stopped taking payments for my mortgage. When I immediately found out, I quickly updated autopay with them again and satisfied a past due balance. They told me it wouldn't impact my credit because of their mistake of not notifying me properly about the loan transfer (they just sent me junk mail).

I've filed complaints on Patsy De Leon and Flagstar with

- Consumer Protection Bureau

- Michican FTC

- PA FTC

All are working on trying to get them to remove the blemish from my credit report, but they just send the same canned responses over and over again.

They also offer to speak with me, but whenever I call Patsy at 248 312 2114, it just goes to voicemail and no calls are ever returned.

Also, she has no Linkedin Profile and basically doesn't exist on the internet. Who knows is this is even a real person, but she's obviously very bad at her job.

If anyone has any info on how to actually speak to Patsy De Leon, please let me know - as I will not stop till his horrible bank stands by their word of removing the blemish off of my credit report.

I'll be posting reviews about Flagstar and Patsy on every single review site out there and if anyone else has experience with this, please contact me.