Complaint Review: Paul Blanco Good Car Company

I would not recommend this company to anyone! I find them to be the typical “used car salesmen” mentality.

When I went in to purchase a vehicle at Paul Blanco, they told me I was approved by Chase Bank for financing. They later told me they had found another bank with a lower interest rate, which sounded great. At the last minute, they left me a phone message saying Good news, they had to lower the price of the vehicle in order to get Chase to finance it, but I had to go in THAT DAY and sign a new contract or they would reposess the vehicle and I would lose my $1,000 down payment.

I talked to the finance manager and told him I was going to go to my Credit Union instead. He said that was fantastic, I’d get the best rate that way. As I was headed to the Credit Union, I asked him the exact dollar amount that the CU would have to write a check out for. He gave me the lowered price, which I wrote down and presented to the CU.

The CU rep asked if I had GAP insurance and an extended warranty. He said I could probably get a better warranty through the CU. I called the Paul Blanco finance manager and left him a message. He never returned my call. I called the next day and he wouldn’t come to the phone, saying he was in a meeting. I told them I needed to get the information right away as time was of the essence. He came on the phone and rudely said, “Bottom line is you need to come in with a check today or I’m going to pick up my car.”, quoting the original price. He wouldn’t answer my questions about the insurance and warranty, and when I pointed out that the amount he was now giving me was not correct, he wouldn’t let me speak but asked, “Do you have anything signed that says I gave you that price? NO. *I* have a signed contract!”

Since he was being so rude, I asked the Credit Union rep to call him to get a faxed copy of the contract (which the CU needed to process the loan). He said the finance manager was rude to him, as well.

I asked to cancel the extended warranty ($2000 for 24,000 miles versus $1800 for 100,000 miles through the credit union). I then contacted Paul Blanco headquarters to complain, and the Blanco’s “personal assistant” called me back. I told her what had happened, and she said she reports directly to Mrs. Blanco, they would get back to me no later than 72 hours. Three weeks later, I’ve received not a single call or resolution, even though I’ve had to call her 5 times.

On top of this, I gave the salesman a credit card machine (for which I was offered a $25 gas card, which I never received) and gave the salesman over $70 in my product I manufacture, without receiving so much as a thank you.

It is clear to me that the Blancos don’t care what is done in their company/family name.