Complaint Review: PAUL C BUFF INC

I CALLED ON BEHALF OF A CUSTOMER WHO IS SHIPPING TO TRINIDAD. NOW FOR EVERY INTERNATIONAL ORDER THAT IS OVER A CERTAIN AMOUNT HAS TO HAVE AN AES CREATED WHICH REQUIRES THE FEDERAL TAX ID FROM THE SUPPLIER WHICH IN THIS CASE WAS PAUL C BUFF. WHEN I CONTACTED THEM AND WAS TRYING TO EXPLAIN THE SITUATION, THEY WERE INCREASINGLY RUDE AND THE ACCT MANAGER HUNG UP ON ME. SECOND TIME I CALLED, THE RECEPTIONIST HUNG UP ON ME. THEN I SPOKE WITH THE SHIPPING MANAGER TWICE: FIRST TIME SHE HUNG UP ON ME AS WELL AND THE SECOND TIME TOLD ME TO SHUT UP AND SAID THAT OUR COMPANY (THE FREIGHT FORWARDERS) WERE MISERABLE AND COULDNT UNDERSTAND WHAT THEY WERE TRYING TO SAY.

I AM 100% CERTAIN THAT THEIR OWNER WOULD NOT HAVE ALLOWED THEM TO SPEAK TO ANY CLIENT IN THIS MANNER AND I REALLY HOPE THAT HE AND THE REST OF THEIR COMPANY READS THIS REPORT !

IF YOU LIVE OUTSIDE THE UNITED STATES AND CANADA, DO NOT BUY FROM THEM!!! YOU WILL END UP HAVING TO GET YOUR MONEY REFUNDED BACK TO YOU BECAUSE YOU WILL NEVER SEE YOUR ITEMS. ALSO, THEIR WEBSITE IS A LIE BECAUSE NOWHERE ON THERE DOES IT GO INTO SPECIFICATIONS AS TO WHAT THEY WILL NOT PROVIDE IN ORDER TO GET THEIR SHIPMENT TO YOU. THEY ALSO CLAIM THEY ARE NOT THE SHIPPER WHEN TECHNICALLY THEY ARE! THESE PEOPLE HAVE ABSOLUTELY NO IDEA WHAT IT IS THEY ARE DOING AS FAR AS SHIPPING IS CONCERNED ALTHOUGH THEY APPEAR THAT THEY DO BY SAYING THAT THEIR SHIPPING MANAGER JENN HAS OVER 11 YEARS EXPERIENCE.

RUDENESS SHOULD NEVER BE TOLERATED ESPECIALLY WHEN THE CUSTOMER HAS PAID OVER 4GRAND FOR THEIR ITEMS.

ALL IN ALL....PAUL C BUFF AND THEIR WORKERS CAN ALL GO F*CK THEMSELVES !!