Complaint Review: Paul Miller BMW

We have a 2004 BMW 325xi.  It was off warranty so we purchased a warranty  for $5,000. from Paul Miller BMW 1 1/2 years ago.  It was to cover all major repairs.

We brought the car in for a "free" service clinic in July.  (In hindsight, I guess they had it to drum up business.)  They said a few rubber parts needed fixing, but no rush.  The repairs would be predetermined by the insurance company, and we would be notiified first.  We could have all or none of the repairs done at that time.

We brought the car in and while I was at work today, they contacted my husband, who is out of work on Medical Disability, and talked him into $700 of repairs not covered by the insurance!

These are repairs that were not needed right now and they did not have authorization from me, the working person in the family, to go ahead and do these repairs.  (The gas station we use for oil changes had seen the oil leak and said it was going to be $300 when they fixed it.)

The dealership took advantage of my disabled husband and went ahead with the repairs!  They said they did it at cost!  (I believe the sign there says the labor charge is $235/hour, so what is the point of saying they did it at cost?)

I will not go back.  I will find another place that will hoor this warranty, if I do not sell the car first!