paula yang free sample scam surrey BC Canada British Columbia
On April 9, 2017 I ordered "free samples" of Nuvella skin care products - "just pay shipping". I received order confirmation that a charge for $7.69 and $5.79 would be processed on my credit card. Subsequently I received 1 very small sample tubes of the cream. While reviewing my bank statement today I see that I was charged $131.01 on April 23 from a company called Greatproteinhelp.com and $140.16 on April 27 from a company called Alphafbinfo.com After some research I discovered that both these companies names are associated with Nuvella. I called the company to complain and ask for my money back and the man said that I had only paid for the shipping and the charges were now for the two creams that both fit into the palm of my hand. I said that I had not even tried the creams and that I was returning them and that I wanted a full refund on all charges. The customer service agent said that a refund was not possible because to much time had elapsed even though their web site says that product can be returned up to 30 days.
DO NOT BUY FROM THEM! IT’S A SCAM!