Complaint Review: Paws Salon

On January 12th I took
my cat Sally to PAWS SALON at 6830 E. 5th Ave. in Scottsdale for her
grooming and lion cut. I should point out that Sally will be 15 years old on
Easter Sunday and has been getting groomed for over 10 years and is very
accustomed to the procedure, even the bath. When I left Sally with TRACY
PATZMANN, the owner, I was told shed be done in a couple of hours. A few hours
later I received a call from TRACY telling me that Sally was done but that she
got nicked during the grooming. At that point I wasnt concerned. However, as
the conversation progressed TRACY began making excuses for the nick stating
that Sally was skinny (she weighs close to 11 pounds) that she has thin skin
(?????) that she was fussy, and eventually blaming the blade in the clippers.
When I picked her up the shop was busy and she was already in her carrier, I
paid the bill and left. When I got home I put the carrier on the floor, opened
the door and Sally came LIMPING out. She had several large gashes on her right
rear leg. I then grabbed her to examine her leg and then discovered numerous
severe cuts all over her body including her chest, her stomach, her sides and
the insides of her legs. I also discovered that even her whiskers on the right
side of her face had been cut off. As far as the grooming, it looked like
someone with NO EXPERIENCE had attempted to groom her. I called TRACY back and
she was unapologetic but told me that if I felt that the cuts were severe
enough that I should just take her to the vet. I took her to the vet that
afternoon and along with a shot of antibiotics, the cuts were so severe that
the vet had to use surgical glue to close them up. Sally also needed a follow
visit to make sure that there were no infections and that she was healing properly.

The fact that after TRACY PATZMANN
inflicted so many injuries on Sally, she was able to give her back to me in her
carrier without mentioning the state she was in, and actually charge me for
grooming defies logic. Beyond the physical pain, the cruelty Sally sustained
affected her behavior as well. While
paying the medical bills was the least TRACY PATZMANN can and should do, it
doesnt compensate for her inexcusable behavior. With time, Sallys trauma of the experience may pass, but the
scarring on her body will be a constant reminder.

Numerous pictures of Sallys injuries inflicted by TRACY
PATZMANN of PAWS SALON in SCOTTSDALE are available upon request.

This REVIEW should serve as a warning to unsuspecting
owners so their pets are not subjected to such cruelty.