Pay Pal Charged my account for transactions by a person who substituted his e-mail identity for mine and proceeded to buy and sell using my account.
Last week, February 2/17/2020 I received a phone call informing me that I owed a $139.00 on my credit line with Pay Pal Credit. Thinking that perhaps my wife had used the line I made a phone payment to bring the account current. Then I asked my wife if she had charged that much on Pay Pal. Her "no" instigated a computer search where I discovered I not only owed $8,000.00 to Pay Pal Credit, but another $561.00 to PayPal itself.
I immediately contacted Pay Pal Credit and explained my case and they immediately expunged my entire $8,000.00 debt and reversed my eaelier payment. Evidently they saw the fraudulent e-mail address being used in my name and took the necessary action. So far so good???
Then I called PayPal who said they would get right on it explaining they could only go back 180 days. They got right on it and my balance went UP to $677.00 from the original $561.00, they said I owed. Every transaction listed on my account activity was fraudulent, going back to January 2019. The hacked e-mail was a Yahoo address and I have never had a Yahoo account of any sort.
Secondly, when finally reaching a local service fraud representative, I was told their policy of 180 days was spelled out in their agreedment (spelling is correct) statement and I should have been monitoring the confrimation e-mails they sent me after each transaction. I have used Pay Pal maybe 5 times in 5 years and furthermore their e-mails were going to the hacker's e-mail. It's as if I dropped through the rabbit hole and was bargaining with the Mad Hatter. I wake up to a claim for me to pay on an account that's not mine. A complete void, no communication, no notices, and no connection.
In summary, it seems to me if the company agrees to a fraud claim they cannot arbitrarily set the term limits of the fraud and hold someone liable for the balance outside their arbitrary 180 days.
I have filed a police report and have sent a certified demand to their legal department in San jose , California. The police report number is 202080001118. Have not heard from their legal depart, but it's early. I would appreciate any help you can provide for this situation. Thank you, Dwight Smith
1 Updates & Rebuttals
Jim
Anaheim,California,
United States
You Potentially Have a Huge Problem
#2Consumer Comment
Mon, March 02, 2020
I would immediately pull down a copy of your credit report because this sounds like someone committing identity fraud against you. If they were able to provide enough information to Paypal to allow them to believe they were really you, then they might be able to do much more damage to you.
Now, the 180 day limit has been a rule of Paypal for umpteen years and it happens to be pretty generous as most banking institutions would only give you 30 days to resolve such issues. 180 days is roughly 6 months. Not that arbitrary to be honest, and very generous. An ordinary CC would only give you 30 days.