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  • Report:  #529319

Complaint Review: Pay Pal

Pay Pal Pay Pal allowing Identity Theft San Jose, California

  • Reported By:
    Keith — Atlanta Georgia United States of America
  • Submitted:
    Fri, November 27, 2009
  • Updated:
    Fri, November 27, 2009

I became aware of PayPal Accounts, in which my Social Security Number is linked that I had nothing to do with. I have had my one and only Pay Pal Account blocked because of these other 2 accounts, and when I ask for information citing the Fair Credit Reporting Act I get, we can not give you any more information.
A copies of the emails are below.....
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Re: PayPalDebitCard (Routing Code: C840-L001-T11045-S111-W000000) (KMM146994992I96L0KM) :ppk1
Friday, November 6, 2009 12:48 PM
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"webform@paypal.com" <webform@paypal.com>
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To:
"Keith S" <k_@att.net>(((REDACTED)))
Dear Keith S, PayPal  is unable to verify your social security number. This may have  occurred because your name/address has recently changed or because we  have a slightly different spelling of your name/address in our database. In order for us to complete the verification process, fax or mail the  following information:     * A copy of the email received     * To verify the address attach either:           o A proof of address (current utility bill) showing the  address; or           o A copy of driver's license           o The address must match the address on file with the PayPal  Account     * To verify identity attach EITHER:           o A  copy of social security card ; or           o A current  pay stub Send all required documents to:         PayPal         Attn: Verification Department         PO Box 45950         Omaha, NE 68145-0950         Fax:  1-402-537-5733 Once we receive this form we will verify your information. You will  receive an email when this occurs. Please note that this process may  take up to a week.         Name: _________________________________________         Address: _________________________________________         Email: _________________________________________         Social Security Number: __ __ __ - __ __ - __ __ __ __ I certify under  penalty of perjury  that the number given is my correct  social security number. Signature (must sign) ______________________________________ If you have any further questions, please feel free to contact us again. Sincerely, Chantal PayPal Consumer Support PayPal, an eBay Company Original Message Follows: ------------------------   It  will  not  allow  me  to  add  my   Social  Security  number .      ---  On  Fri,  ##/##/##,   webform@paypal.com   < webform@paypal.com >  wrote:      From:   webform@paypal.com   < webform@paypal.com >   Subject:  Re:  PayPalDebitCard  (Routing  Code:    C###-L###-T#####-S###-W######)   (KMM#########I##L#KM)  :ppk#   To:  "Keith  S"  < k_studley@att.net >   Date:  Friday,  October  ##,  ####,  #:##  PM      Dear  Keith  S,      Hello  my  name  is  John,  I  am  happy  to  assist  you  with  your  question    regarding  denied  debit  card.   After  reviewing  your  account  I  show  that    the  debit  card  was  denied  due  to  no  SSN  on  the  PayPal  account.   One  of    the  new  requirements  for  the  debit  card  is  to  have  your  SSN  confirmed  to   your  account.      Please  add  and  confirm  your  full  Social  Security  number.  Here's  how:      #.  Go  to  the  PayPal  website  and  log  in  to  your  account.      #.  Click  "Profile"  at  the  top  of  the  page.      #.  Click  "Identification  Preference"  under  Account  Information.      #.  Select  "Social  Security  Number"  and  click  "Add."   Please  be  assured  that  we  value  your  privacy.  Per  our  Privacy  Policy,    the  information  you  provide  will  not  be  reported  to  outside  parties    without  your  knowledge.      It  is  my  pleasure  to  assist  you.  Thank  you  for  choosing  PayPal.      Sincerely,   John   PayPal  Consumer  Support   PayPal,  an  eBay  Company      Original  Message  Follows:   ------------------------     Form   Message     customer   subject:   Why   am   I   being   denied   a   debit   card   after     losing   th   customer   message:   Additional   Information:   'I   am   trying   to   find     out   why   I  am   being   denied   a   PayPal   Debit   Card   after   having   one     previously   and  losing   it?'         
Message from Debit Card Support (KMM147941071I96L0KM) :ppk1
Sunday, November 15, 2009 6:00 PM
From:
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"customersolutions@paypal.com" <customersolutions@paypal.com>
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To:
"Keith S" <k_@att.net>
Dear Keith S, Thanks for contacting  PayPal . I appreciate the opportunity to assist you with your questions regarding your  Debit Card  appeal process. We are currently unable to issue you a debit card due to outstanding  accounts that will need reviewed/resolved before we can review your  debit card application .  You should have received an email prior to this one regarding the additional steps that needs resolved.  If you have any other questions please feel free to contact us at  1-888-221-1161 .  If you feel there has been an error in our evaluation of your request,  please contact us by following these steps:    1. Go to the PayPal website and log in to your account.    2. Click " Contact  Us" at the bottom of the page.    3. Click "Send us" under Email us.    4. Select a topic and a subtopic.    5. Summarize your question in one sentence and click "Continue."    6. Follow the steps provided. We know situations like this can be difficult, so thanks for working  with us. If you have more questions, visit our Help Center by clicking  "Help" in the top right corner of any PayPal page. Sincerely, Zachary PayPal Debit Card Team PayPal, an eBay Company <!--[if !supportLineBreakNewLine]--> <!--[endif]-->
Hello Keith S As part of our  security measures , we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.  Recent account activity has made it necessary for us to collect additional verification information. Case ID Number: PP-832-160-391 For your protection, we have limited access to your account until additional security measures  can be completed. We apologize for any inconvenience this may cause. To review your account and some or all of the information that  PayPal  used to make its decision to limit your account access, please visit the Resolution Center. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Center and clicking " Contact  Us". We thank you for your prompt attention to this matter. Please understand that this is a  security measure  intended to help protect you and your account. We apologize for any inconvenience. Sincerely, PayPal Account Review Department Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page. PayPal Email ID PP522
Request for additional information PP-832-160-391 RXI059
Thursday, November 19, 2009 4:52 PM
From:
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"service@paypal.com" <service@paypal.com>
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To:
k_s@att.net
Dear Keith S, Your account access limitation cannot be lifted at this time.  We need more information about your account before we can proceed with the appeal process.   Please complete the steps below so that we may review your account further: - Based on a review of your account and the information received, you have or are related to multiple  PayPal  accounts that have unresolved issues. Before we can further review this PayPal account, you need to resolve all outstanding issues with these linked accounts, including bringing any negative balances to zero and resolving all complaints for all linked accounts. The email domain names for these accounts are: keith@cs.com In order to resolve the negative balance on the account, please send a check, cashier's check or  money order  for $101.39 USD  to: PayPal Inc  Attn: Account Review  P.O. Box 45950  Omaha, NE 68145  Personal checks  are only accepted in U.S. Dollars. We will accept  cashiers checks  or  money orders  in U.S. Dollars,  Pounds Sterling , Euros, and Australian Dollars . Please include the email address of the account that is to be credited. Accounts paid by  personal check  have to remain in good standing for 30 days before the account can be reviewed. We are unable to accept  credit card payments  to resolve this negative balance. Thank you for your patience and cooperation in this matter. More information on how to complete the steps above can be found by logging into your PayPal account and clicking on the "Resolution Center" tab. Then click on the "Resolve" button under the "Action" column for the step you would like to complete. If the step already shows completed, please refer to the information above.  If you are faxing information, you must use the  cover page  provided by PayPal. The cover page contains information specific to you and using it ensures that your documents are routed and handled in a timely manner. If you no longer have a copy of the  fax cover sheet , please fax the requested documentation to  1-402-537-5731  Attn: Account Review Department. Please notate your email address and the following case number when faxing the documentation: Case Number: PP-832-160-391 Sincerely, Nathan PayPal Account  Review Department PayPal, an eBay Company
Access Limitation - ATARAL (KMM148551636I96L0KM) :ppk1
Saturday, November 21, 2009 12:56 AM
From:
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"webform@paypal.com" <webform@paypal.com>
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To:
"Keith S" <k_satt.net>
Dear Keith S, Thank you for inquiring as to how to restore access to your account.   PayPal  is constantly working to ensure security by regularly screening  the accounts in our system. We recently reviewed your account and need  more information to help us provide you with  secure service . Until we  can collect this information, your access to sensitive account features  will be limited.  To return your account to regular standing, please complete the  checklist items indicated when you login to your account and click on  the link provided on the "Account Overview" page.   The link will appear as: "Your account access is limited: Click here for Details." Once you complete all of the checklist items, our Account Review team  will review your case and send you an email with the outcome of the  review. Cases are reviewed in the order they are received. We regret any inconvenience, and we would like to restore your access as soon as possible.   Please do not respond to this email, as responses to this message will  not be answered. Sincerely, PayPal Account Review Team This email is sent to you by the contracting entity to your User  Agreement, either PayPal Inc, PayPal Pte. Ltd or PayPal ( Europe ) S.  r.l. & Cie, S.C.A. Socit en Commandite par Actions, Registered Office: 5th Floor  22-24 Boulevard Royal L-2449, Luxembourg  RCS  Luxembourg  B 118  349. ******************************************** Note: As always, make sure that you are logging into a secure PayPal  page by looking for ' https://www.paypal.com/'  at the beginning of the  URL. ******************************************** --------  Form  Message   customer  subject:  Why  can't  the  limitations  be  lifted?   customer  message:  Case  or  claim  or  dispute  ID:  'PP-832-160-391  RXI###'   Additional  Information:  'I  have  faxed  in  proof  that  the  alternate    account  is  fraudulent.  In  accordance  with  ##  U.S.C.    ####  I  demand  all    evidence  that  is  linking  these  accounts  be  furnished  to  me  within  ##    days.'     
A Response from PayPal (KMM148826356I96L0KM) :ppk1
Monday, November 23, 2009 8:06 PM
From:
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"executiveoffice@paypal.com" <executiveoffice@paypal.com>
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To:
"Keith S" <k_s@att.net>
Dear Keith S, Thank you for contacting  PayPal . My name is Leslie and I am a member of PayPal's Executive Escalations  team. You contacted PayPal and requested  additional information about  a  PayPal account you state is not associated with you. However,  information registered on both accounts indicates that the accounts are  linked and we have asked you to resolve the linked account. Please note that since you have concerned that you are the  victim of  identity theft , you will need to provide information specific to that  claim.  If you have been a  victim of identity theft , immediately contact your  local law enforcement to file a  police report . If you decide to file a  police report, please have the investigating officer or agent contact us at  1- 402-935-2050  (US), between the hours of:     4:00 AM PST to 10:00 PM PST Monday through Friday     6:00 AM PST to 8:00 PM PST on Saturday     8:00 AM PST to 6:00 PM PST on Sunday They will be provided with specific details as to where they can fax the document. With more serious thefts, it is important to have this report  to back up your story with your bank and credit companies. In some  cases, you may be directed to file a report in the jurisdiction where  the crime occurred. For the latest tools and information to help protect your identity,  click "Security Center" from the PayPal website. To view PayPal's  Identity Theft Victims  Guide: 1.    Go to the PayPal website. 2.    Click "Security Center" at the top of the page. 3.    Click "Privacy to Fight Identity Theft" under Buying Safely. For more information on identity theft and assistance resolving specific problems, visit the following websites:          U.S. Postal Inspection Service          Federal Trade Commission          U.S. Secret Service          Department of Justice            Federal Deposit Insurance Corporation            Social Security I understand that you wish to obtain information about the other  account. However, since you indicate you are not the owner of that  account we will need to receive a subpoena requesting information about  the linked account. Please contact your  legal advisor  to learn more  about that process.  Please contact us at  executiveoffice@paypal.com  if you have any  additional questions. Sincerely, Leslie Executive Escalations  PayPal, an eBay Company <!--[if !supportLineBreakNewLine]--> <!--[endif]-->
Re: A Response from PayPal (KMM148948646I96L0KM) :ppk1
Tuesday, November 24, 2009 8:42 PM
From:
This sender is DomainKeys verified
"executiveoffice@paypal.com" <executiveoffice@paypal.com>
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To:
"Keith S" <k_s@att.net>
Dear Keith S, Thank you for contacting  PayPal . I included information in my previous email about how you may report  Identity Theft and I also included a telephone number for law  enforcement to call. We cannot accept your statement of identity theft  unless the appropriate documentation is provided. If you still wish to  receive information regarding the linked account, you will need to  request that information with a subpoena.  Please contact us if you have any additional questions. Sincerely, Leslie Executive Escalations  PayPal, an eBay Company Original Message Follows: ------------------------   Hi,  thank  you  for  contacting  me  Leslie.  Since  this  is  an  adverse  act,  as   defined  under  the   Fair  Credit  Reporting  Act ,  you  are  required  to  supply    the  linking  information.  Failure  to  do  so  has  resulted  in  a  complaint    being  filed  with  the   Federal  Trade  Commission ,  and  I  am  contacting  the    US   Department  of  Justice   and  asking  them  to  prosecute  Pay  Pal  Inc.  for    that  violation.  I  was  asked  a  series  of  question  by  a  supervisor  on    ##/##/####,  one  specific  question  was  what  was  my  address  in   Rhode    Island   in  ####.  I  informed  her  that  I  had  not  lived  in   Rhode  Island     since  the  year  ####.  I  was  also  asked  about  a  ###  area  code  phone    number,  which  is  a   Rhode  Island  area  code ,  and  I  informed  her  that  I    have  never  had  a   Rhode  Island  phone   number.  She  then  asked  me  to  fax  a    copy  of  my  lease  agreement  for  the  time  period  of  ####.  I  informed  her    that  the  only  lease  that  I  have,  is  the  one  that  I  am  currently  under,    which  began  on  January  #,  ####,  for  the  current  address     listed  on  this  account.   I  have  forwarded  all  pertinent  information,  as  requested,  and  you  folks    are  not  doing  anything  about  this.   I  have  already  contacted  the   Atlanta  Police  Department ,  and  have  been    informed  that  because  the  theft  took  place  in  another  jurisdiction  (in    Rhode  Island)  I  would  have  to  file  the   police  report   there.  I  do  not    have  the  money,  as  I  am  on   Social  Security  Disability ,  to  go  to  Rhode    Island  to  file  the  police  report,  so  what  I  have  done  is  filed  an  ID    theft  complaint  with  the  FTC,  and  I  will  fax  that  to  you  in  a  matter  of    an  hour  or  so.   Respectfully,Keith  P.  S      ---  On  Mon,  ##/##/##,   executiveoffice@paypal.com     < executiveoffice@paypal.com >  wrote:      From:   executiveoffice@paypal.com   < executiveoffice@paypal.com >   Subject:  A  Response  from  PayPal    (KMM#########I##L#KM)  :ppk#   To:  "Keith  S"  < k_satt.net >   Date:  Monday,  November  ##,  ####,  #:##  PM      Dear  Keith  S,      Thank  you  for  contacting  PayPal.      My  name  is  Leslie  and  I  am  a  member  of  PayPal's  Executive  Escalations    team.  You  contacted  PayPal  and  requested   additional  information  about   a    PayPal  account  you  state  is  not  associated  with  you.  However,    information  registered  on  both  accounts  indicates  that  the  accounts  are    linked  and  we  have  asked  you  to  resolve  the  linked  account.      Please  note  that  since  you  have  concerned  that  you  are  the   victim  of    identity  theft ,  you  will  need  to  provide  information  specific  to  that    claim.       If  you  have  been  a   victim  of  identity  theft ,  immediately  contact  your    local  law  enforcement  to  file  a  police  report.  If  you  decide  to  file  a    police  report,  please  have  the  investigating  officer  or  agent  contact  us   at  #-  ###-###-####  (US),  between  the  hours  of:        #:##  AM  PST  to  ##:##  PM  PST  Monday  through  Friday        #:##  AM  PST  to  #:##  PM  PST  on  Saturday        #:##  AM  PST  to  #:##  PM  PST  on  Sunday   They  will  be  provided  with  specific  details  as  to  where  they  can  fax  the   document.  With  more  serious  thefts,  it  is  important  to  have  this  report    to  back  up  your  story  with  your  bank  and  credit  companies.  In  some    cases,  you  may  be  directed  to  file  a  report  in  the  jurisdiction  where    the  crime  occurred.   For  the  latest  tools  and  information  to  help  protect  your  identity,    click  "Security  Center"  from  the  PayPal  website.  To  view  PayPal's    Identity  Theft  Victims   Guide:   #.     Go  to  the  PayPal  website.   #.     Click  "Security  Center"  at  the  top  of  the  page.   #.     Click  "Privacy  to  Fight  Identity  Theft"  under  Buying  Safely.   For  more  information  on  identity  theft  and  assistance  resolving  specific   problems,  visit  the  following  websites:                U.S.  Postal  Inspection  Service                Federal  Trade  Commission                U.S.  Secret  Service                Department  of  Justice                  Federal  Deposit  Insurance  Corporation                  Social  Security       I  understand  that  you  wish  to  obtain  information  about  the  other    account.  However,  since  you  indicate  you  are  not  the  owner  of  that    account  we  will  need  to  receive  a  subpoena  requesting  information  about    the  linked  account.  Please  contact  your  legal  advisor  to  learn  more    about  that  process.       Please  contact  us  at   executiveoffice@paypal.com   if  you  have  any    additional  questions.      Sincerely,   Leslie   Executive  Escalations    PayPal,  an  eBay  Company    
Limited Account Access -- Status Change
Friday, November 27, 2009 12:24 AM
From:
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"service@paypal.com" <service@paypal.com>
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To:
k_satt.net
Hello Keith S, We recently requested information from you after noticing an issue on your PayPal  account. We have reviewed your account and made adjustments to the steps required. If you are submitting a credit card or  bank account statement  to us, please ensure that the name and address on the statement match the information registered on your PayPal account -- unless otherwise specified.For further instructions on how to restore your PayPal account access, please log in to your account. Be sure to log in securely by opening a new browser window and typing the PayPal URL.  We apologize for any inconvenience this may cause. We appreciate your understanding as we work to ensure account safety. In accordance with PayPal's User Agreement, your account access will remain limited until the issue has been resolved. Unfortunately, if access to your account remains limited for an extended period of time, it may result in further limitations or eventual account closure. We encourage you to log in to your PayPal account as soon as possible to help avoid this. We thank you for your prompt attention to this matter. Please understand that this is a  security measure  intended to help protect you and your account. We apologize for any inconvenience. Thanks, PayPal Account Review Department ---------------------------------------------------------------- Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, click the "Help" link in the header of any page on PayPal. ---------------------------------------------------------------- PayPal Email ID PP20
Re: Federal Trade Commision Complaint (KMM149173072I96L0KM) :ppk1
Friday, November 27, 2009 1:05 AM
From:
This sender is DomainKeys verified
"crme@paypal.com" <crme@paypal.com>
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To:
"Keith S" <k_s@att.net>
Dear Keith S, My name is Vanessa and I am a member of  PayPal 's Executive Escalations  team along with Leslie. You contacted PayPal and requested  additional  information about  a PayPal account you state is not associated with you. However, information registered on both accounts indicates that the  accounts are linked and we have asked you to resolve the linked account. At this time, PayPal has discovered two negative balance Accounts linked to your Account registered under  k_satt.net . As previously  stated, the negative balances on both Accounts need to be resolved in  order for your current limitation to be reviewed. The information on  those Accounts is as follows: Your PayPal Account listed under the domain  firebug11@gmail.com   maintains a negative balance of $25.12, which is linked by exact  financial information.  Your PayPal Account listed under the domain  kcs.com  maintains a negative balance of $101.39, which is linked by exact personal  information.  As you know, when you signed up for the PayPal service you agreed to  abide by the terms of the PayPal User Agreement.  The Legal Disputes  section of the agreement (Section 14 requires that claims of $10,000 or  less be resolved through binding arbitration or by filing a lawsuit in a court of competent jurisdiction in  Santa Clara County, California .   Arbitration may be conducted by telephone, on-line and/or based solely  upon written submissions.  A link to the User Agreement is below. If you opt to pursue your claim via arbitration, then you can send your  arbitration demand to the following address:                  PayPal Inc .                 Attn:  Legal Department                  2211 North First Street                 San Jose, CA 95131   For further information, please consult the PayPal User Agreement: https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/ua/ua-outside All third party complaints will be addressed by PayPal upon receipt. Sincerely, Vanessa Executive Escalations  PayPal, an eBay Company Original Message Follows: ------------------------   Please  be  advised  that  I  have  has  adverse  action  taken  against  me  for  an   account  that  is  not  mine.  I  am  asking  that  the  limitations  against  my    account,   k_s@att.net   be  lifted  immediately,  and  the  other  account    be  deleted  from  your  system  for   Identity  Theft .  As  of  ##/##/####,  a    supervisor  was  able  to  determine  that  only  one  piece  of  information,  my    Social  Security  Number  was  linking  the  #  accounts.  Failure  to  remove  the   limitations  on  account   k_satt.net   and  supply  me  with  the  evidence   that  the  #  accounts  are  linked,  in  writing,  in  accordance  to  the   Fair    Credit  Reporting  Act   will  result  in  a  law  suit  being  filed  in  Federal    Court.  The  email  confirming  submission  of  the  complaint  to  the   Federal    Trade Commission  is  below.      Complaint  SubmittedThank  you  for  contacting  the  FTC.  Your  complaint  has    been  entered  into  Consumer  Sentinel,  a  secure  online  database  available    to  thousands  of  civil  and  criminal  law  enforcement  agencies  worldwide.    Your  reference  number  is:########      Here  are  links  to  the  publications  you  may  find  useful: HOW  TO  RIGHT  A    WRONG  (SEPTEMBER  ####)   If  you  want  to  update  your  information  or  have  any  questions,  please    call  our Consumer  Response  Center, #-###-FTC-HELP.  Keep  your  reference    number  handy    
Re: Federal Trade Commision Complaint (KMM149188091I96L0KM) :ppk1
Friday, November 27, 2009 4:43 AM
From:
This sender is DomainKeys verified
"crme@paypal.com" <crme@paypal.com>
View contact details
To:
"Keith S <k_s@att.net>
Dear Keith S, Thank you for contacting  PayPal . Please note that we will respond to any inquiry we receive from any  group or agency you wish to contact. Also, as previously explained, a  subpoena is required for additional information can be released. Please  contact your legal advisor regarding that process.  We do not have any new or additional information to provide to you as we have answered these questions previously. Sincerely, Leslie Executive Escalations  PayPal, an eBay Company Original Message Follows: ------------------------   I  have  never  had  either  email  address  and  have  never  held  any  other    accounts  with  your  company.  Despite  the  user  agreement,  when  a  Federal    Law  is  violated,  it supercedes  any  state  laws  and  contracts,  unless  the    Federal  Law  provides  for  the  state  law  to  take  control.  To  date  all  of    the  evidence  that  you  have  shown,  is  not  in  conjunction  with  the   Federal   Fair  Credit  Reporting  Act .  I  am  seeking  at  least  the  postal  addresses    listed  on  these  accounts.  I  have  supplied  you  with  an  affidavit    certifying  the  account  is  not  mine,  as  well  as  supplied  your  company    with  my  lease  that  is  still  in  full  effect  and  enforcement  that  was    signed  in  January,  ####.  If  the  postal  address  is  anything  other  than    what  is  on  that  lease,  then  the  account  is  not  mine.  I  have  already    contacted   Atlanta  Police  Department ,  and  have  been  informed  by  them  that   they  are  not  able  to  take  any  kind  of  report  because  the  only    information  that  I  have  are  email  addresses,  and  no   other  pertinent     information   for  them  to  take  the  report  at  the  desk,  and  forward  it  to    a  detective.  I  have  also  spoken  with  their  detective  unit,  and  have  been   assured  that  what  was  told  to  me  at  the  front  desk  is  their  policy.    Also,  because  I  suspect  the  ID  theft  occurred  in  another  district  (Rhode   Island)  they  do  not  have  the  jurisdiction  to  handle  the  complaint.  I  am    on  a  fixed  income  and  do  not  have  the  means  to  go  to   Rhode  Island   to    file  the  complaint  with  a  police  department  there,  plus  there  is  simply    not  enough  information  to  go  up  there  and  deal  with  it.  So  without  more    information  (such  as  postal  address  for  the  other  #  accounts)  then  I    cannot  even  file  the   police  reports   to  take  care  of  it.   The   Federal  Trade  Commission  Complaint   will  not  be  dismissed  until  you    have  provided  me  with  adequate  information  to  at  least  file  the   police    report   as  no  police  department  will  take  a  complaint  without  know  which    jurisdiction  the  complaint  needs  to  be  filed.   Therefore,  since  your  company  is  claiming  that  I  owe  this  money,  it  is    your  company's  obligation  to  support  such  findings,  to  which  point,  you    have  failed  to  meet  your   burden  of  proof ,  and  at  this  point,  the  case    will  be  filed  in  Federal  Court  for  the   Northern  District  of  Georgia   on    Monday,  November  ##,  ####  bright  and  early  at  #:##am  Eastern.  You  have    until  then  to  send  at  least  the  postal  addresses  of  firebug##@gmail.com    and  keithstud##@cs.com  accounts  to  me,  or  face  the  maximum  possible    penalties  allowed  under  Federal  Law.   Respectfully,Keith  Studley      ---  On  Fri,  ##/##/##,   crme@paypal.com   < crme@paypal.com >  wrote:      From:   crme@paypal.com   < crme@paypal.com >   Subject:  Re:  Federal  Trade  Commision  Complaint   (KMM#########I##L#KM)    :ppk#   To:  "Keith  S"  < k_@att.net >   Date:  Friday,  November  ##,  ####,  #:##  AM      Dear  Keith  S,      My  name  is  Vanessa  and  I  am  a  member  of  PayPal's  Executive  Escalations    team  along  with  Leslie.  You  contacted  PayPal  and  requested   additional    information  about   a  PayPal  account  you  state  is  not  associated  with  you.   However,  information  registered  on  both  accounts  indicates  that  the    accounts  are  linked  and  we  have  asked  you  to  resolve  the  linked  account.      At  this  time,  PayPal  has  discovered  two  negative  balance  Accounts  linked   to  your  Account  registered  under   k_satt.net .  As  previously    stated,  the  negative  balances  on  both  Accounts  need  to  be  resolved  in    order  for  your  current  limitation  to  be  reviewed.  The  information  on    those  Accounts  is  as  follows:      Your  PayPal  Account  listed  under  the  domain  firebug##@gmail.com    maintains  a  negative  balance  of  $25.12,  which  is  linked  by  exact    financial  information.    Your  PayPal  Account  listed  under  the  domain  keithstud##@cs.com  maintains   a  negative  balance  of  $101.39,  which  is  linked  by  exact  personal    information.       As  you  know,  when  you  signed  up  for  the  PayPal  service  you  agreed  to    abide  by  the  terms  of  the  PayPal  User  Agreement.   The  Legal  Disputes    section  of  the  agreement  (Section  ##  requires  that  claims  of  $10,000  or    less  be  resolved  through  binding  arbitration  or  by  filing  a  lawsuit  in  a   court  of  competent  jurisdiction  in   Santa  Clara  County,  California .     Arbitration  may  be  conducted  by  telephone,  on-line  and/or  based  solely    upon  written  submissions.   A  link  to  the  User  Agreement  is  below.      If  you  opt  to  pursue  your  claim  via  arbitration,  then  you  can  send  your    arbitration  demand  to  the  following  address:                              PayPal  Inc.                           Attn:   Legal  Department                            ####  North  First  Street                           San  Jose,  CA  #####       For  further  information,  please  consult  the  PayPal  User  Agreement:   https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/ua/ua-outside       All  third  party  complaints  will  be  addressed  by  PayPal  upon  receipt.      Sincerely,   Vanessa   Executive  Escalations    PayPal,  an  eBay  Company      Original  Message  Follows:   ------------------------     Please   be   advised   that   I   have   has   adverse   action   taken     against   me   for   an    account   that   is   not   mine.   I   am   asking   that   the   limitations    
against   my      account,    k_satt.net    be   lifted   immediately,   and   the   other     account     be   deleted   from   your   system   for    Identity   Theft .   As   of     ##/##/####,   a     supervisor   was   able   to   determine   that   only   one   piece   of     information,   my     Social   Security   Number   was   linking   the   #   accounts.   Failure   to    
remove   the    limitations   on   account    k_.net    and   supply   me   with   the    evidence     that   the   #   accounts   are   linked,   in   writing,   in   accordance   to     the    Fair      Credit   Reporting   Act    will   result   in   a   law   suit   being   filed     in   Federal      Court.   The   email   confirming   submission   of   the   complaint   to   the    Federal      Trade  Commission   is   below.               Complaint   SubmittedThank   you   for   contacting   the   FTC.   Your     complaint   has      been   entered   into   Consumer   Sentinel,   a   secure   online   database     available      to   thousands   of   civil   and   criminal   law   enforcement   agencies     worldwide.      Your   reference   number   is:########            Here   are   links   to   the   publications   you   may   find   useful:  HOW     TO   RIGHT   A      WRONG   (SEPTEMBER   ####)       If   you   want   to   update   your   information   or   have   any     questions,   please     call   our  Consumer   Response   Center,  #-###-FTC-HELP.   Keep   your    reference   number   handy              I have already contacted the police, and they will not do anything without me having the postal address of the accounts. Pay Pal is refusing to give me that information so I can file the police report, and still has refused to supply me with the evidence that they have used in their investigation as required under the Fair Credit Reporting Act. I am not asking for a lot, I am only asking to see the supposed evidence that they have against me, and to date, they have none.
  CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

2 Updates & Rebuttals


kstudley

Atlanta,
Georgia,
United States of America

Filing a Police Report

#3Author of original report

Fri, November 27, 2009

Hi, as I stated in one of the emails to them, Atlanta Police Department refuses to take any report or talk with them unless I have the postal address for the accounts that are fraudulent. I do know that whatever evidence they have used to determine that these accounts are mine, is required to be given to me under the FCRA as it is an investigation that has found these accounts. I have already spoken with the US Attorney's Office, the Federal Trade Commission, the Attorney General's Office in Georgia and California, and all have said that because they are trying to collect a debt, by limiting my account, which the US Attorney in Georgia has stated, they are required to supply the evidence since they are in fact acting like a credit bureau.


All I am asking for is the proper information from them so that I can file to police report. Even the Department of Justice, Federal Bureau of Investigation has told me that without the addresses on these accounts, there is no way that a report can be taken at all, so I am stuck in a situation that they want to extort money from me, when I am on Social Security Disability, and make on $719 a month to live off of, and won't give me the tools that I need to file the reports.

Also, the burden of proof lies on PayPal to support their claims that I owe this money, since they are demanding that I pay these balances, before I even knew about these accounts.

I am not asking for a lot of information, I am only asking for what information is being required by me so that I can file my police report in a timely manner, and obviously that is not going to happen so I will need to file suit, at more expense to the tax payers, as I will receive In Forma Pauperis from the courts as I do not have the means to pay the court's costs and fees.


Robert

Irvine,
California,
U.S.A.

Perhaps this can help..

#3Consumer Comment

Fri, November 27, 2009

It was a bit hard to follow all of the e-mails but I think there are a couple of items that are the main issues.

First the Fair Credit Reporting Act does NOT allow you to gain information on an account that is not yours.  So if you are claiming that the other account is not yours they legally can not give you this information without a court order(which they did mention).  Taking them to court on this issue will only result in you loosing additional time and money to file the case.  I am actually surprised that they gave you the e-mail address of one of the accounts.

The Fair Credit Reporting Act states is that what they post is valid and correct.  So if they post the delinquent(?) account on your Credit Report you can dispute it to have it removed.  However, they still do not have to tell you any information on the other account.

Unfortunately you have to meet them half-way.  It seems that you are more concerned about having your status restored with them than the bigger issue of possible Identity Theft.  It also does not appear that even though they requested it several times you had yet to provide them with an Identity Theft Report from the police(If you had then I just missed in in the several e-mails).

If you have not filed a report then it is going to be next to impossible to get any bank or creditor to take action on your request.  This is why it is very important that you file an Identity Theft Report with your local Law Enforcement Agency.  Not only that but you should place an Extended Fraud Alert on your Credit Reports(which is free but again you need that Identity Theft Report from the police). 

You also need to run your Credit Report if you have not already.  When you do you need to not only look at accounts that are open, but any Hard Inquiries that were made into your file.  If you see additional things that are not yours, you have a much bigger issue you are going to have to deal with.

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