Complaint Review: Paycom.net

It's interesting when dealing with companies like this. Had I checked BetterBusinessBureau's report ahead of time, I would have seen their horrible record.

But, I digress.

I've done business with one service on and off for a few years. When I wanted to cancel, I did, and it was easy, and that was that. I'm not sure if Paycom was the provider for this service then, but if they were, I didn't have a problem.

But now, I get a three day trial to the same service again, to see what's changed on the site, about a year later.

Now, normally,when you get a three day trial, it's understood that if you don't cancel before the trial ends, your account gets renewed. That is why if I know I'm not going to continue with a service within the first or second day, I cancel immediately.

I decided not to continue with the service the evening of the second day I had the service. So I went to the website link (billingsupport.com) to cancel they gave me, and....It would not load up. I assumed maybe they were doing maintenance or something so I came back the next day. Still down. I had a friend try it from his computer (he lives in another state). He got the same problem.

I searched the "cache" of the page. Blank. That means the webcrawler, the last time it crawled, was also unable to pull up the page either.

Ok, so I still had time. I decided to call their phone number to do it manually.

Wow, I get a human to talk to. Who promptly tells me they're updating their systems, and to call back in two hours. Which is terrific, because I was going to be out for the entire day in two hours.

So I came back later and tried to phone them again. Despite it being late at night, the lines were 'full'. I got sick of waiting after about 5-10 minutes or so, and left my number for a callback. Over an hour passed without it coming. I tried it again, and by then, it was already late and I couldn't stay up any longer.

I awoke this morning to find not only was there no voicemail on my machine, but that nobody had even attempted to call the number I gave. You'd think if there was a major service backup, they'd at least leave a message giving you information, and apologizing for the delay when they got to your number, even if they just got a ma chine. But that's besides the point, I had no missed calls listed either. They didn't call me.

I tried again this morning at 9:30 am. Still "all lines are busy". So, am I to believe that there are really oodles of people in the wee hours of the morning tying up paycoms phone lines?

No, what we have here is a company trying to prevent people from cancelling by purposefully making their services impossible to use.

And, if you read the rebuttals they've sent, they're jerks too. They had the actual gall to say, when someone made a similar report about their website not working, that the website worked properly, and that the employees were doing the 'rude' customers a favor by even giving them a polite response in the first place. They're also hugely anti-Better Business Bureau. Gee, I wonder if that's because of their unsatisfactory rating there? Of course, some of the claims are probably a load of crap, but it's interesting to note that by this, they're essentially saying they take customer complaints with a grain of salt, even when they screw up.

All my emails have not been returned of yet, and I'll give them more time on that, but I suggest if you visit any website with this company as a provider, think twice about doing it or paypal the company the money personally if they'll allow it.

Allen
Goldenwood, Florida
U.S.A.