Report: #1137455

Complaint Review: Payless car rental

Payless car rental THEY TRIED TO RIP ME OFF THREATENING THEIR CONTRACT WAS NOT REFUNDABLE. SEATAC Washington

Reported By:

wonderer — Columbus Georgia
Submitted:

Wed, April 09, 2014
Updated:

Thu, April 10, 2014

Payless car rental

SEA-TAC Airport - Port of Seattle

SEATAC, Washington

USA
Phone:
Web:

www.paylesscar.com
Category:

Car Rentals

*General Comment: Click click click

I TRY TO BE SHORT AND SWEET WITH COPY AND PASTING THE EXACT COMMUNICATION BETWEEN ME AND THEIR CUSTOMER CARE.. AFTER THEY CHARGED MY CREDIT CARD TWICE:(

Tue, Apr 8 2014 5:13pm - ILIANA GUTIERREZ
Customer states that when he reached the counter to pick up his car the clerk insisted to add services to his account he decline every service but when the clerk gave him his contract he notice that the total was for $350.00 and not for $290.00 that he prepaid for. The clerk was very rude and persisting in up selling. Customer left and went to a different rental business. He would like a a refund for his prepaid amount. Did explaine to customer the prepaid policy.

Tue, Apr 8 2014 5:13pm - ILIANA GUTIERREZ

Customer states that when he reached the counter to pick up his car the clerk insisted to add services to his account he decline every service but when the clerk gave him his contract he notice that the total was for $350.00 and not for $290.00 that he prepaid for. The clerk was very rude and persisting in up selling. Customer left and went to a different rental business. He would like a a refund for his prepaid amount. Did explaine to customer the prepaid policy.

Tue, Apr 8 2014 5:39pm - Jason Orstead
Mr. Rahimov This rental agreement is still open and the prepaid amount has been applied to it. I'm showing the total amount paid for the rental is $238.36 plus a $200.00 security hold until you return the vehicle. There is no refund due on this rental agreement. Sincerely, Jason Orstead Corporate Customer Care Center

Tue, Apr 8 2014 8:16pm
This is bulls***. I want a rental vehicle provided to me then. Tell that Kristen call me and provide me with a vehicle at the agreed price - 1 day... 7 day rental

Tue, Apr 8 2014 8:17pm
Or better STOP this crap and refund my money in full.

Tue, Apr 8 2014 10:47pm
WHAT kind if business culture is it? First you trap people with deals and then try to rip them off, and if they disagree, you still charge them? I informed my CC company about disputing unauthorized charges. I am going ahead and reporting on you on GBB and leave relevant reviews.

Tue, Apr 8 2014 10:48pm
https://www.consumeraffairs.com/account/reviews/774802/

Tue, Apr 8 2014 10:53pm - Debbie Lank
Thank you for making your Pay Now reservation on Paylesscar.com, below is the terms agreed to when making a Pay Now reservation. If you need to cancel 48 hours prior to the scheduled pick-up time, we will refund the full prepaid amount less a $50.00 USD processing fee. If the prepay amount is less than $50.00 USD, the entire amount will be forfeited. If you do not cancel your reservation within 48 hours of the scheduled pick-up time or if you fail to rent the car, the entire prepaid amount will be forfeited. Based on this a refund cannot be issued. Thank you,

Tue, Apr 8 2014 10:53pm - Debbie Lank

Thank you for making your Pay Now reservation on Paylesscar.com, below is the terms agreed to when making a Pay Now reservation.
If you need to cancel 48 hours prior to the scheduled pick-up time, we will refund the full prepaid amount less a $50.00 USD processing fee. If the prepay amount is less than $50.00 USD, the entire amount will be forfeited.
If you do not cancel your reservation within 48 hours of the scheduled pick-up time or if you fail to rent the car, the entire prepaid amount will be forfeited.
Based on this a refund cannot be issued.
Thank you,

Wed, Apr 9 2014 8:23am - Debbie Lank
Mr. RAHIMOV, When you booked your prepaid reservation, you checked the boxes that agreed you had read and understand the terms and conditions. You can visit paylesscar.com to review what you agreed to. Since you did open the contract but refused to take the car we did close the contract. Based on the terms and conditions there will be a one day charge and the unused amount will be issued as a credit that is generated on a report that will be processed withing 7-14 days. This is an automatic transaction that is processed by our accounting department. Thank you, Debbie

Wed, Apr 9 2014 8:23am - Debbie Lank

Mr. RAHIMOV,
When you booked your prepaid reservation, you checked the boxes that agreed you had read and understand the terms and conditions. You can visit paylesscar.com to review what you agreed to.
Since you did open the contract but refused to take the car we did close the contract. Based on the terms and conditions there will be a one day charge and the unused amount will be issued as a credit that is generated on a report that will be processed withing 7-14 days. This is an automatic transaction that is processed by our accounting department.
Thank you,
Debbie

Wed, Apr 9 2014 9:55am
"When you booked your prepaid reservation, you checked the boxes that agreed you had read and understand the terms and conditions." YES YOU DIRTY THIEVES.... YOU PROMISED ME A VEHICLE FOR 290$ AS PER THE SAME CONTRACT BUT DECIDED TO OVERCHARGE ME FOR 350$. WHY DO I NEED TO PAY JUST BECAUSE I AM NOT A RETARD AND WOULD NOT ALLOW YOU TO RIP ME OFF?

1 Updates & Rebuttals

Tyg

Pahrump,
Nevada,

Click click click

#2General Comment

Wed, April 09, 2014

You are now a victim of your own impatient nature. There are always extra fees. By leaving and not taking the car, you gave up ANY refund. I have read those T&C and it looks pretty straight forward. The issue was that you did not pay it then dispute it, which would have been the correct way. One way you would have been out ONLY $60 which you would have refunded to you, instead you are out the entire amount. Does it suck?? YUP!!! But you really dont have a leg to stand on in asking for a refund. The contract you agreed to keeps that from happening.

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