Complaint Review: Payless Lotions

I placed my Order with this company on 4/30 and my Discover Card was billed on 5/2/08. I did actually get an order confirmation but nothing after that for two weeks. I then got the shipping confirmation but could never check on it because it was an invalid number. Two weeks after that I recieved my order, only to open it and find that I only recieved two of the products. The third product which was an Emerald Bay product was circled in pen and handwritten Backordered will ship up restocking.

Now I thought ths was funny since they had billed my card for the entire amount. I tried calling them and no answer. I sent emails and no response. Then on 6/2 I sent an email and told them I was contacting my credit card to cancel the payment and take further action. Within 5 hours and I had a small response telling me that they would be sending my email to the Shipping Department and I would hear back from them via Email.

I still have heard nothing and sent another email this morning reiterating the previous email along with their response. I told them that after reading the Rip Off reports about them I would be grateful to take further action against them if I do not get a response from them by TELEPHONE within 72 hours. I will let you know what happens and if I get a response by Wednesday.

This is just down right ridiculous how they are running their business. They need to be shut down and quick before they get anyone elses money.

Cindy
York, Pennsylvania
U.S.A.