Complaint Review: payloadz.com

Payloadz owner Shannon just cancelled my account without notice, after I complained a number of times about multiple monthly deductions for digital download services at tvmanuals.com.

My complaint:
‘Hi someone
This is my last try before escalation to whoever is in charge of corporate governance in the US.
Your mob continues to debit dual monthly amounts from my PayPal without authority:
27 March 2017 – transaction 3R406039X93711134 – $13.80
02 April 2017 – transaction 4MB47457KH450904X – $19.95
This is what I agreed to in 2012:
Date: Sat, 4 Feb 2012 17:51:01 -0500
Subject: PayLoadz.com | Account Upgrade Success | Credit Card
Dear —@msn.com,
Thank you for upgrading your account with Unlimited Transaction Limit. Your new Premium account Fee Structure are:
Flat Monthly Fee
Per Transaction % fee
Per Transaction Flat Fee
$14.95 per month
4.9% of each transaction
$0.49 of each transaction’

Shannon from Payloadz responded:

‘First, this is THE FIRST EMAIL YOU HAVE EVER SENT US REGARDING BILLING ISSUES.
Second:
YOU signed up for an account.
YOU agreed to pay for service.
and YOU can cancel at any time.
If you are being billed it is solely because of YOU. Not us.
Your account is now canceled and closed. Your last monthly payment has been refunded.
It has been my pleasure to support you,
__________

Apparantly multiple monthly deductions for only 1 service is my fault!

PayLoadz should be nominated for customer service fail for April 2017.

Feel strongly about abusive conduct?

Like me, write to Shannon at:
Shannon Sofield
(((REDACTED)))
Newtown Square, PA (((REDACTED)))