Complaint Review: Payment Systems Corp

On March 2011 activity statement, Payment System erroroneously withdrew $99 from my account, a fee supposedly reserved for merchants with no credit card activity.  This is an active business, with healthy credit card totals.  I called them to have the fee reversed.  It was confirmed to be an error, and they promised to refund the $99 fee.

I have made 30 calls in the past 8 months to recover this fee:

6/3    

6/7

6/13 Anna

6/15 Anna "We will refund it"

6/17          "We will refund it"

7/5

7/13 Will:    "Will refund by 7/31"

8/8 Jaime: "We'll make sure you're on the list"

8/18 Rhett: Should be there by 19th or 22nd

8/23 Jaime: Will refund by 8/31

9/7 Angel: "Refund coming soon"

9/15 Angel: "still coming soon"

9/23            "No idea when refund is coming"

10/13         "Still no idea"

10/31 Channel: "Will refund in 1-2 weeks"

11/14 Daisy: "all refund have been issued"

The incompetence of Payment System Corp has escalated to the level of outright theft.  Be sure to avoid entering into a business contract with them, as they are impotent in their own daily operations.