PayPal completely unfair
www.paypal.com made recent "policy changes" that were completely unfair. The company was offering registered users a $5 bonus for referrals. I had three (3) referrals sign up for the service, but was only paid for one
(1). I have been told that their "policy" changed on 10/09/00, and only "premier" or "business" accounts will now receive the bonus. The problem? They did not send out a communication announcing the policy change until 10/11/00 (two days AFTER the new policy went into effect). To make matters worse, the two
(2) referrals I was NOT paid for both signed up on 10/06/00 (BEFORE the policy change), but because of the NORMAL time it takes to verify accounts, their accounts were not considered "verified" until 10/10/00 (ONE DAY AFTER the policy change).
This is the reason they are claiming I am not entitled to the referral bonuses I was PROMISED. Sounds just a little "too convenient," doesn't it?
I have sent SEVERAL letters to service@paypal.com , but all I receive are responses referring to the policy change. Don't you think a reasonable consumer is entitled to expect ADVANCE NOTICE of "policy changes?" I DO!
I still think I am ENTITLED to the two (2) $5 referral bonuses I did NOT receive! How about you?