PayPal eBay PayPal refused refund when eBay seller shiped to wrong address. DOCUMENTED! Item never received. Palo Alto, California
I purchased an eBay item. During checkout, PayPal allows me to chose one of my many confirmed addresses. I have two homes, one in Arizona one in Montana. I choose to have the item shipped to my Montana address. The seller looked up my Arizona address and shipped the item there.
I contacted PayPal after the seller refused to make it right and ship the item to the address I had listed. After 30 days, PayPal sent me a form letter denying my claim.
Incredible! I am in the right, the seller is in the wrong and I have the documents to prove it. PayPal did not ever request the documentation or contact me. They just chose to allow the seller to do what is clearly wrong. Shame on PayPal!
2 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
What did you want?
#3Consumer Comment
Tue, October 27, 2009
What did you want the seller do to "make it right".
Ashley
springfield,Missouri,
U.S.A.
Question:
#3Consumer Comment
Mon, October 26, 2009
Where is the item? It may have been shipped to the wrong address, but it is still your address. Do you have the item at your home in arizona? if so, they you are attempting to defraud the seller. If you want a refund, perhaps you should have whomever received it send it back to the seller.