PayPal fraudelently removed money out of the wrong account. San Jose California
I purchased a Garmin 340C GPS through Ebay and paid with my PayPal account. I had my credit card as the primary funding source and they still decided to take it out of my Bank Checking Account when they had no permission to do so. I called customer service at PayPal and the woman who answered gave me an attitude and told me that eventhough they made the mistake of transferring funds from the wrong account, and fraudelently for that matter, they will not rectify the issue because it is not their concern.
I asked to speak to a manager and was subsequently put on hold for thirty minutes and then hung up on. I tried calling again and was put on hold by another customer service representative and then subsequently hung up on again. I called my Bank and filed a fraud claim against PayPal because now I have an overdraft of $375.73 plus overdraft fees. This company is irresponisble and their customer service representatives are atrocious.
Juan
Monmouth Junction, New Jersey
U.S.A.
3 Updates & Rebuttals
Dave
Jacksonville,Florida,
U.S.A.
Look it up in your History
#4Consumer Suggestion
Thu, March 08, 2007
In the History section of paypal, it will tell you if this transaction was through the bank or the credit card.
If it says 'Bank', then you did it through your bank. I do transactions both ways, and Paypal always completes the transaction as I have requested.
I am not defending them, but I do a lot of Paypal transactions, and know the system well.
When you paid for this item, did Paypal bring up a screen after you chose to pay with your credit card that stated something like "paying with your bank account is better"? If you didn't see that screen, you didn't pay with a credit card.
Juan
Monmouth Junction,New Jersey,
U.S.A.
Transaction was submitted by credit card.
#4Author of original report
Tue, March 06, 2007
I did change it to credit card for this transaction and it still supposedly did not register according to PayPal.
Dave
Jacksonville,Florida,
U.S.A.
Juan - You need to read the page BEFORE clicking SEND
#4Consumer Suggestion
Tue, March 06, 2007
Paypal doesn't want you to use a credit card because you can issue a chargeback very easily. So, they default the method of payment to your bank account.
Before clicking SEND MONEY, read the screen. It tells you what account the money is coming from and give you the option to change that source. It's says "MORE FUNDING OPTIONS". If you click on that, it will bring you to the screen that has your bank and credit cards. Choose the correct funding source and then continue.
You have to do this every time, because they want the money to come out of your bank account. I'm afraid that your complaint will fall on deaf ears because, in the end, this is your fault, not Paypal's. You didn't read the screen, and you ultimately press the SEND button when it clearly stated that the funds were being removed from your bank account.