Complaint Review: Paypal

From the link ebay.com/hotel, I clicked to sign up for an Ebay Mastercard for a 2-night free hotel stay promotion. The promotion for the offer and the links were run by Paypal, so that is why I'm not reporting Ebay for the problem I encountered. For me the process worked fine, I got my Ebay mastercard and 2- free night hotel stay information in the mail.

I did the same process for my mom before the offer expired (Dec 31st 2007). This is where the fraud happened. Even though I used the exact same link to sign my mom up for her card, paypal wound up giving her a completely different credit card (the paypal plus credit card) all because I signed up using the same computer. Paypal's system recognized that the same computer had been used to apply for an Ebay mastercard, and even though it was used to apply for a completely different person, they decided to give her a different card which does not qualify for the 2-night hotel promotion!

I called tech support and they confirmed that their system made this error because the same computer was used for both applications, but said it was too late to do anything about it now!

Paypal should be ashamed, I am never giving them business again!

Oliver
amherst, Massachusetts
U.S.A.