Paypal Lied to me, then misdirected me. Refused to issue a refund for a counterfeit coin returned. Baltimore Maryland
BEWARE OF PAYPAL. THEY HAVE LIED TO ME, AND REFUSED TO CONTACT CITIBANK. THEIR ACTIONS ASSURED THAT I WOULD BE CHEATED BY A COUNTERFEITER! In December I purchased a coin from Singapore. It was described as choice uncirculated. The coin was not only counterfeit, but also bent. I complained to both Paypal and Citibank.
Paypal asked me to provide to them proof of the coin being returned, as well as a copy of the postal receipt. They said they would reimburse me up to $100 for my cost to return the coin. I did so. They initially said I was refunded the $594.09 for the coin and $67.30 for the return postage. Then they informed me that since I complained to Citi, my refund was reversed. I asked what I should do. They said to cancel my complaint with Citi. I did so. I waited a few days and called Paypal.
They told me that since Citi had never informed them about any cancellation, Paypal was prohibited from addressing my complaint. I again called Citi. Citi told me that someone would contact Paypal. Citibank lied. I waited another week and called Paypal. They said I should make another complaint with Citi. I did so. Initially Citi provided a refund of $594.09. I was told that my refund is listed as a permanent refund.
Once again I was lied to by Citi. Permanent is supposed to be forever, not two weeks. Two weeks later, I received an email stating that since I canceled my complaint there is no longer any refund. I once again called Paypal. They told me that since this issue began they have never had any contact from Citi, and my issues are with Citi.
I use Paypal for protection and convenience. This experience has not been convenient, and Paypal has refused to protect me from fraud and counterfeiting. They have misdirected me to Citibank. They lied about paying for my return fees of $67.30.
I am a victim of fraud and counterfeiting.
Hopefully my complaints and reviews will ensure that other consumers will realize how Paypal will not represent their client's interests, and actually assist by negligence in fraud and theft. Tony Raymond (((REDACTED))) Baltimore, MD (((REDACTED)))