Complaint Review: Paypal

I had been a long time user of Paypal until today. My account was compromised as someone added a fraudulent email to my account. And then I could no longer log in to my account. It was almost impossible to find a contact for an actual person. Your customer service phone # never allows access to a real person. And your resolution  kept telling me to sign in to my account and change my password etc. But I couldn't sign in to my account any longer.

I finally found a Chat and proceeded with that. The first person to help said she needed to transfer me to another dept to help, then I was left there in limbo for 20 mins. I messaged back and got another person, when I said my account was compromised and I needed help. After him directing me once again to access my account and make changes I said I just wanted to cancel my account so no one had access to it.

He came back and said your account has been closed and exited the conversation without asking me if that was all I needed, etc. I had added another email to my account to gain access to it and I wanted to make sure both accounts had closed for t******@gmail and t**********@choice.com. Your customer service is horrible and I will never use your service again.