Complaint Review:
PAYPOWER
PayPower is suppose to be a card to card money transfer/credit/debit service. Their customer service employees hanged up on me several times (and I wasn't yelling/cursing either). They are rude plus they do not know what the policies or procudures are. Their answers change from day to day. Once they even told me that the 'systems needed a rest'
when they couldn't answer a question I had!
The website is a mess also. Trying to figure anything out about your account is like being in a maze.
I leave a card for my son so that when I gone an easily transfer money from the card I have with me to the card I left at the house. One night I tried to transfer 90.00 to his card and instead they transferred my money from my card to a card that isn't even active! It's invalid. Cancelled! And when I called them, they said they could not transfer it back to my card and I would have to wait for 2 days. However, if I didn't hear back from them, then give them a call. And there's NOTHING that they could do about it.
1 Updates & Rebuttals
Blackhawk Network
Pleasanton,California,
USA
PayPower Visa
#2UPDATE Employee
Fri, July 13, 2012
We apologize for any inconvenience you have experienced with PayPower. Please email cs@blackhawk-net.com so we can assist you.