PayPower Prepaid Visa Card Blackhawk Network Inc. Rec'd. 3 Visa cards for tax refund; all with no $$$!!! When contacted gave excuse after excuse. Said the ref# they gave was invalid so they gave another ref. # that one also invalid. Pleasanton, California
On 1/17/13, I filed the free E-file with ezTaxReturn.com. On 1/24/13 I rec'd an email stating "Your tax return was accepted by IRS 1/23/13 AT 11:39 EST. With confirmation#, as well as bank account # and Routing #. Then on 2/2/2013 I rec'd email stating" Congratulations! Your personalized PayPower Card has shipped and you should receive it in the next week. On Sat. 2/2/13, three (3 )PayPower Prepaid cards arrived. Only 1 had the correct card #, but none of them had any money on them. When I called Paypower they said that a "block" was put on the card because an incorrect phone # was entered and they would have to contact Corporate to remove the block . They said someone would call in two business days to rectify the error. I should have received that call yesterday, Tuesday 2/5. When I didn't receive a call even today Wednesday, 2/6 by 3pm, I called back and was told that I should receive a call by Friday, 2/8 no later than Monday, 2/11. This is totally unacceptable. I have used TurboTax for 4 years without a problem, but this year they didn't have a debit card available. I am a single mother with 4 children. I need this money desperately. Please, please help me. Thank you in advance for any all help you can provide.
1 Updates & Rebuttals
Kj3535@yahoo.com
Orlando,Florida,
United States of America
Paypower Pre-paid Visa
#2Author of original report
Fri, February 08, 2013
After submitting the original report, I received a call stating that I should fax over a copy of my driver's license, as well as my original social security card. I totally refused stating that I would never fax over such information. In fact, I was advised by IRS that it is not normal business procedure. I further requested ezPay.com to discontinue my e-file and I would go back to TurboTax where I never was asked to submit my personal information to prove who I am over to someone I have no idea who and where they are. They replied that if I did that my IRS check would be returned. I stated that since IRS is still in process of examining my tax, they would never get a check in the first place and because of all this trouble and the current postings on RipOff, I doubt if they will ever get another income tax job. Again, they said that someone would contact me within 2 bus. days to make sure I didn't want to proceed with them.