PayPower prepaid Visa PayPower is holding my money hostage!! Pleasanton, California
I purchased Paypower prepaid Visa and initially put $100.00 on it, I went home and tried to activate it in my husbands name and they could not verify his identification. I faxed over 2 forms of ID and 2 bills in his name to Paypower on Saturday night. Tried to use the card and it didnt work.
I called Paypower again, they would not speak to me, said they needed to speak with my husband, I had him call, while he was very busy at work, and after 30 minutes of being on hold to speak with a supervisor he was told to fax ID info again, we did. I called again on Tuesday and card is still not activated, ID is still not verified and I am unable to use the money. I was on the phone waiting 20 minutes to speak with a supervisor only to be told to try and fax it again. SO I just keep faxing this info, from 2 different fax machines, and my card is still not working.
I then inquired about a refund because I am just so frustrated with this scam, and was told a refund would take 3-4 weeks, I cannot wait this long, this money was to be used to pay a bill which is now overdue
4 Updates & Rebuttals
AmyH
Pequea,Pennsylvania,
United States of America
ISSUE RESOLVED
#5Author of original report
Sat, February 12, 2011
Received another phone call from Chad today, said they did a manual ID verification on me and card could be fully activated now, and I still have the entire $100.00 on the card.
I must say that they do respond to most complaints I see on ripoffreport.com and once I posted here they kept in contact with me, were polite and the issue was resolved eventually. Thanks!
AmyH
Pequea,Pennsylvania,
United States of America
More confused after the phone call
#5Author of original report
Thu, February 10, 2011
I just received a phone call from Chad at Black Hawk stating that I must have accidently ordered a second card in my name and now need to verify my identification as well. No, I did not order a second card, after 3 days of you not being able to verify my husbands identification and activate my card I tried to register it in my name. So we are both unverifiable and let me guess you will not receive my fax either, I quit .
AmyH
Pequea,Pennsylvania,
United States of America
Update- email from PayPower received
#5Author of original report
Thu, February 10, 2011
Date: Wednesday, February 9, 2011, 6:25 PM
Dear PayPower Cardholder,
Welcome to the PayPower Visa Card program! Your personalized PayPower card should arrive in the mail within 7-10 business days. Be sure to activate the card when you receive it.
PayPower puts you in control by giving you the freedom to do more with your money. So get ready to use all the great benefits of your PayPower card account.
--I received this email after sending them my card info and 2 forms of ID and 2 bills with name and address on them. I assume if they are sending me a personalized card that my ID is finally verified but I'm not sure. I will use the money on the card as quick as possible and cut this card in two and throw it away. Had to go through way too much for a prepaid card, I just wanted to pay a bill quickly and now have accrued late fees on my bill, the activation fee from PayPower card, the 4 hours of my time and enough frustration to last me all week. I will keep you posted on whether my personalized card arrives and how much of my $100.00 is still actually on the card.
Blackhawk Network
Pleasanton,California,
USA
Our apologies
#5UPDATE Employee
Wed, February 09, 2011
Hi Amy,
We apologize for any inconvenience you have experienced. Please send your contact information along with your card information to pr@blackhawk-net.com so that we may assist you.
Thank you,
Public Relations for PayPower