Complaint Review: Payprotec

Payprotec

About 2 months ago I was contacted by payprotec telling me they could save me money. I had been with First Data processing company for about 12 years and had no issues.

Payprotec said that I was paying retail (through First Data) for credit card processing and that they would only charge me $1.00 per $100.00 of sales, instead of $8.00 per $100.00 dollars.

It was a bit confusing changing the terminal processing from First Data to Payprotec. It was about $400.00 to get the payprotec terminal set up.

After about a month I did not see any change in the cost, it even seemed more. Their statements were extremely complicated.

Suddenly, I started to get scam sales and I contacted payprotec and I could see that my Fraud line Pro security was intervening and cancelling the fake orders.  Payprotec also had velocity controls which would stop so many of the same attempted purchases.  They agreed and we kept the terminal open.

I got a couple of calls from people saying that their “Cash App” was getting hacked by Dansha Farms (my company) but it was stopped. These people told us that three companies were being attacked mine and two others. The cash app people were quite understanding and sympathetic.

I contacted the Madison County Sheriff to advise them and to let the public know if they had cash app to change their password

A few days later I received a phone call from Payprotec telling me that my gateway for credit card processing was permanently shut down.

I contacted First Data that I was with for 12 plus years and they immediately reinstated me and opened my old terminal.

Then I opened my bank account as I do every day and on 04-03-23 $3879.99 was removed from my account for processing fees. I was floored. I went to my bank, and they could do nothing. The bank said to stay with First Data as the bank uses them and they are quite reputable.

I contacted Payprotec and spoke with one person after another. They said they would open a ticket and it would be 2 to 5 days to hear back from them. That never happened. I also contacted another from Payprotec and they said they would send in a credit request. Nothing happened. I have spent hour after hour with false promises after another.

I went online to check on Payprotec and found many complaints with the Better business bureau and Rip off Report as well as many other reports of fraud.

What happened to their velosity controls to stop this scam.

I am very very suspicious as to their activities. It is my opinion that it is criminal.

We need a class action lawsuit!