PC Experts 247 LLC Duped into believing they were AVG Internet
I had an issue with my computer (hacked) and AVG would not install. I contacted what I thought was AVG US. The technician identified himself as AVG tech support (complete with id number/name) and proceeded to repair my computer after I paid $159.95 for what I thought was an anti-hacker program/repair. I attempted to review my AVG account order history and the transaction was not listed. I contacted AVG US and was told that I had been scammed and that AVG would not have installed the software that this "AVG imposter" installed on my computer. I contacted the number the given to me yesterday after the repair and was told to call back later since there was no one there to assist me on Sunday (24/7 ?). I requested a refund due to the fact they fraudulently identified themselves as AVG tech support which they are NOT! I will call back and try to straighten this mess out on Monday. My advice to other consumers: Stick will companies recommended by Dell, Inc which is Dell Concierge service and support. Due to my experience, I will discontinue AVG US and only hope that Dell Concierge can help me get all this crap off my computer. I will also pursue a refund from PC Experts 247 due to their misrepresentation.