Complaint Review: PC Factory Outlet Alorica

I purchased a power cord for my laptop from this company. The cord was obviously defective and did not work. I promptly returned it to them and they called back stating that there was nothing wrong with the cord and said they would send a "new" one. Because they refused to acknowledge that I knew what I was talking about and the cord was not working properly (I work in computer sales and have a networking degree), I told them I did not want a new cord, I wanted a full refund. They sent a new cord anyway, which I sent straight back to them.

Then, they called to know what to do wtih the RMA. When we told them we didn't want anything further from them other than a refund, they said they would refund it minus the "restocking" fee. This company seems to be running some kind of scam to me, selling defective merchandise and then making a profit by their so called Restocking fee. Make sure you read ALL the fine print before purchasing things from the internet. I learned the hard way.

Po'd
Marshall, North Carolina
U.S.A.