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  • Report:  #1312282

Complaint Review: PC Phonesoft

PC Phonesoft us.shareit.com MyCommerce Share-it – a Digital River Service - www.mycommerce.com Share-it - Digital River GmbH. Instant key for magicfeatures for magicjack Purchased two "instant keys" for a pcphonesoft product via Share-It. A month later and numerous attempts at email communication, still no key info. Software is not useable without this information. Internet

  • Reported By:
    Unhappy Techie — Chicago Illinois USA
  • Submitted:
    Sun, June 19, 2016
  • Updated:
    Mon, June 20, 2016

After downloading the MagicFeatures software and using it during its trial period, I purchased two instant keys for use with 2 MagicJack devices.  I entered the payment info, the payment was successfully processed, but instead of the license keys being displayed, the system reported a "key generation error" and said I'd be contacted shortly. 

After almost a month of repeated attempts trying to get the paid for keys, I've hit a dead end.  I receive nothing but automated replies to emails and never have received an acceptable solution.  Finally I requsted a refund if the keys cannot be provided.  Almost a week has passed since the refund request and no reply.

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