This company is by far the worst company I have ever dealt with. Being a business owner myself I am always careful to try to be a good customer and treat people with respect. I have never been treated so badly in my life.
First of all, I placed an order for a package of checks customized with my business logo. They sent an email confirmation, which I checked to make sure was accurate. It was. A few days later I got an email asking me what number they should start the checks on. I responded "1100." They sent me a proof several days later. I checked it, mostly paying attention to the logo and appearance of the check. Let me say this clearly.... I made a mistake! It was my fault, I didn't check the account number on the proof! I had checked it in the receipt they sent, and it was correct, so I neglected to check it on the proof! They have you sign into their system and check a box saying that the checks are good so they will send them. I was in a hurry to get the checks mailed so I checked this box. Again, here I am blaming nobody except myself.
So the checks come, and they are wrong. The account number is incorrect. I discover this the hard way when a check written to a supplier bounces. >< So I send a letter to the company, explaining the account number was wrong and asking them to resend my order. I asked that it be free of charge from the mistake. I mean, at this point these checks have cost me $50+ in fees, and the price of the checks and shipping. From a customer service standpoint I'm thinking, well, we both made mistakes here so maybe we can resolve it somehow. Of course I start out asking for them to reprint the checks free of charge.
I get a voicemail several days later. Christina leaves a rude rude rude message saying they got the letter and that it was my mistake and they weren't going to eat any of the cost. Ok, so I'm thinking, well, I'll call and see what we can arrange.
I call her, and with a very calm, non-threatening voice explain the situation. The process of ordering checks and approving them was pretty confusing, and an error resulted. She yells at me that it was my mistake, pretty much screams their disclaimer at me, and insists that they haven't made a mistake. I admit that yes, I have made a mistake, I should have checked the proof more closely. I start to ask "How do you normally fix situations like this?" She cuts me off to scream at me again that it was my fault. I let her finish, then I repeat myself, "yes ma'am, I am admitting everything you keep saying. I am now asking how I can re-order, and what the normal process is." She says they will reprint the checks at cost--"But we gave you such a good deal before that it's about the same price. We only made $1.00 on your first order!"
Yeah, great deal. I spent $36 dollars on checks I can't use that ended up costing me $50 in fees. Of course I didn't say this, I've read Dale Carnegie's book too many times to say things like that.
Next I bring up the issue with the check number. They still started my checks on #1001, even when I emailed them 3 days before the proof was ready that they needed to start on #1100. I bring this up, because I still showing that the whole process was so confusing and so many mistakes were made along the way. She argues that the person I sent the email to was in a different department so that is why they weren't printed correctly. I respond, "well, this is a very confusing system, you should look into making it easier for customers." At this point she says, "Look, now you're just trying to prove that it was our fault. Either place a re-order or sever your business ties with us."
At this point I am getting really mad. I have been nothing but compromising, I've admitted my mistakes, and I've never risen my voice. I don't feel like I should be getting yelled at. I ask to speak to her supervisor. She says she is the supervisor. I ask if there's anyone over her. She says no. "so that means you own the company?" i ask. She says no, fine, I'll let you talk to him. After a few minutes John gets on the phone. I explain what happened. He says, "well, our calls are monitered so I'll listen to it." I tell him, "I'm a business owner too, and I appreciate customer feedback when there are problems or a system is confusing. That's all I'm trying to do. When I called I was willing to replace the order, and at one point I even asked how to do so. But Christina was so rude to me that I will no longer be placing an order. His response is, "well, I can't bash my employee until I listen to the call. I can't take sides because for all I know you were rude to her."
At this point I realize I am dealing with scam artists (or just incredibly stupid business owners) and politely get off the phone.
Please save yourself the hassle and do not do business with these people!!!! I wish I had come on here and read the other reports first!
10 Updates & Rebuttals
Jaycee
Kansas City,Kansas,
United States of America
JOHN AND CHRISTINA HARRIS -REAL CROOKS
#11Consumer Comment
Tue, October 23, 2012
These people are real crooks. I have not and will not purchase anything from them because I have seen how low down and no good they are.
I have had 2 friends and 1 relative purchase from them and all have been scammed. These people are crazy. Christina Harris pretends to be alias:(Betty Chitty, Christina Bowers, Christina Harris) with all those name she probably doesn't know who in the hell she is. Her husband John Harris has so many names:
Paul-customer service/ Sales -Mark.
Here are some of the names he gave my friend mark, Paul, Steve, Robert, Dan-(This Guys A LAUGH AND CRAZY)
They have had criminal records. One friend had to settle out of court. There business has F Rating with ther Better Business BUREAU.
They have had several people work for them that they never paid. They also have added extra charges to peoples orders that they never asked for.
They also put extra charges on cards and accounts for their own personal purchase.s
If you want to see what these crooks look like they have the Courage to actually posr their pictures on Facebook
Paul G.
Massachusetts,United States of America
Comments are not believable
#11Consumer Comment
Tue, March 23, 2010
It sounds as if this rlofton person has a real axe to grind with this company. I have used them for ten years and never had any kind of problems. I ran across these "reports" when I did a search for their website to reorder. From what I can tell, it looks like whoever this is posts under different names to make them look worse.
If I had to guess I would say ex-employee or someone with a personal grudge against the owners. Too bad some people will read this and think it is real. I am a First Ammendment supporter but undisclosed people just posting this kind of stuff without independently verifying it is accurate is real scary.
rloftonbrown
USAYou are correct
#11Consumer Comment
Tue, March 23, 2010
These people are con artists. Not only did they take my money, they verbally abused me and cursed me. There are more issues there any taking people's money. I suggest you file a police report and a report with the BBB
Julie
Golden,Colorado,
U.S.A.
Foresight is better than Hindsight
#11Consumer Comment
Tue, March 23, 2010
I just filed my own report, but I sure wish I had Googled this company before I placed my order! In my case, they sat on my money for months and never shipped anything, then claimed they have a 'no cancellation' policy when I demanded my money back.
Gee, sorry, but you are legally obligated to ship something within 30 days of taking money, unless there is prior agreement. I know this because I used to work for a manufacturing company, and we had to get legal advice on this kind of thing for a product release that was delayed beyond the 30 day limit, and let customers know they could get a refund.
And that 'no cancellation' policy? Doesn't exist. Not mentioned anywhere on their website OR on their printed order form. As a matter of fact, their site doesn't even have a return policy. I have an online store, and I couldn't even get a merchant account without a full shipment, return, cancellation, and privacy policy stated on my site.
The owners of this company fabricate, lie, and steal. They stole my money, and after reading the other reports, I have canceled the card I used for my original purchase. Now, I think I will report them to the police.
rloftonbrown
USABeware
#11REBUTTAL Individual responds
Fri, January 22, 2010
John Harris is a blantant liar. He has lost these cases. Nothing that comes out of his mouth is truth. His record speaks for itself. There are changes against him by credit card companies and is allegedly has a criminal record for fraud
PCS
Ooltewah,Tennessee,
U.S.A.
The real issues
#11REBUTTAL Owner of company
Thu, January 21, 2010
She has not addressed any of the core issues. She made a mistake. She admitted the mistake. She feels we should pay for her mistake. We offered a reasonable solution to do a replacement at our cost but she refused. She knew the process for handling errors and who would be responsible. None of this is in dispute.
Let me say that we do make mistakes on orders. If we make a mistake, we gladly reprint the orders at no charge. We pay for our mistakes. If we had made a mistake with this customer we would have reprinted and not asked her to pay anything, as we should. However, we do not feel it is correct to ask us to pay for others mistakes.
We do currently have an F rating with the BBB. This is due in large part to the fact we refused and continue to refuse to respond to any profanity laced complaints. Our local BBB has committed to no longer allow such complaints and we have once again agreed to work with the BBB. Any time a business does not answer a complaint, it is automatically assigned an F. We will not compromise our values or subject ourselves to inappropriate language no matter what rating we are assigned.
We have not lost one single complaint in over 2 years. In fact, our rating will substantially improve once the older complaints we refused to answer fall off of the reporting period. We process hundreds of orders daily and have had 21 complaints in 3 years.
We have been around since 1991 and have thousands of customers around the country who have nothing but positive things to say about us but unfortunately their voices are not heard on these type websites. People like this customer who have whatever axe to grind, no matter how unreasonable their claims, can say whatever they want without any verification of the facts.
rloftonbrown
USAFraud with BBB of F
#11Consumer Comment
Thu, January 21, 2010
Christina and John are married and run this from their home. Christina also goes by Betty Chitty.
They are total scam artists who cheat people and then continue to threaten and harrass them. They also have used people's financial information to committ fraud.
This is a long pattern from these people.
Many people have been scammed and continued to be scammed by these angry people. We all should file a class action law suit against them and shut them down.
They have 21 complaints against them at the BBB
rloftonbrown
USAFraud with BBB of F
#11UPDATE EX-employee responds
Thu, January 21, 2010
Christina Harris and John Harris are married. This is a home based business and they are both scam artists with serious mental issues. They will harrass you and torment you and use very fowl language. They also use the alias of Betty Chitty.
They will use your account information to committ fraud on your account.
Check out their BBB rating of F.
This is a pattern with them. They have no customer service skills whatsoever and are in the business of scamming people.
We all need to get together and file a class action law suit.
decentcustomer11
Waco,Texas,
United States of America
Better Business Bureau
#11Author of original report
Thu, January 21, 2010
PCS
Ooltewah,Tennessee,
U.S.A.
She did as promised
#11REBUTTAL Owner of company
Thu, January 21, 2010
This customer has admitted that she has made an error. However, she believes we should pay for her mistakes. We go to great expense to provide customers with proofs at no cost so as to avoid these kinds of problems. If we were to just do replacements then there would be no point to going through the process of providing proofs.
She promised us she would file a complaint and "trash our name" on the Internet should we fail to re-print her checks for free. We offered to do them at our cost, which according to our local BBB is "more than fair". We do sell the checks on the first order at cost because the vast majority of customers return and are very happy with our products. These customers have no issue with paying our regular prices once they see the quality of our products.
As to the fees, she complained about that to us as well. We printed the checks the way she entered the order online and she approved her proof. I am not sure why we should be responsible for her mistakes. Our boxes include a warning that you should review the product prior to use and check the information thouroughly. She obviously failed to do that as well.
I am not sure how we are "scam artists" when she placed the order wrong, approved the no-charge proof wrong, and we shipped the product to her that she ordered. She also agreed to our terms and conditions that state how we handle printing errors.