Pearle Vision ripoff Fort Worth Texas
Went to Pearle Vision to get new glasses to replace the old ones that I had bought there some 5 years earlier. Required me to have a current eye exam, so I did at $55.00. Ordered new no-line bifocals (Pearle Lens) and purchased the protection plan which totaled 249.00. A week went by and I had to go to the store and inquire to see if they came in. The lenses finally arrived after I was told they would call me as soon as they arrived. I then purchased new frames for the lenses at $189.00 and then another hour at the store waiting for the lenses to be fitted into the new frames. At this point I had spent 493.00 for new glasses that I thought were going to be great.
Well when I tried on the glasses, needless to say they were blurry, and fuzzy and gave me a dizzy sensation. There was only a very very small area of the glasses that had any clarity at all in the upper part. The lower portion was unuseable for reading anything. I complained at the time that something was wrong but the Girl at the counter stated it was not the glasses and that I would have to wear them for a couple of weeks for my eyes to get used to them and she messed around with the height the glasses sit on my nose. She would offer no other solution. Hindsight, what a krock that was.
Since my job requires that I travel for extended periods sometimes (6 weeks in this case), I could not get back to the store in the 30 day window that apparently is Pearls "fix-it" window. I returned to the store this past week and made the same complaint I had the first time and the same girl again told me that I needed to adjust the ride height on my nose again and began to bend the pads. I emphatically told her that something was wrong with the lenses but she would have no part of that. I ask how much more it would be to have the lenses replaced with new ones and she stated the that would be another $118.00. Basically told I am SOL. Needless to say I told her to keep the glasses they were no use to me, I am not spending another dime at store, and walked out.
I tried to reverse the charges on my Visa, and they told me they couldn't help me either.
I have spent close to $500.00 on glasses that are unuseable and feel that I have been totally ripped off by Pearle. I called the complaint number and got a recording and have not received any response. The money first that is all they want. Then deliver crap and only want more money when you tell them there product is not unuseable.
My glasses remain at Pearle, and I am out $493.00. How would you feel.
Don't trust these guys, if you get crap, your stuck with it.
You will not get any help from them. They will refuse to accept that there products may have any thing wrong with them. My suggestion is to go somewhere else. They must have your money first before they will make glasses for you, and then your stuck with what they give you unless you want to pay more...
Charles
Fort Worth, Texas
U.S.A.
1 Updates & Rebuttals
Aafes
Viernheim,Europe,
U.S.A.
Wrong measurements
#2Consumer Comment
Sun, September 03, 2006
Charles:
I am a former optician and can give you some insignt into your problem.
First, if you previously were wearing normal bifocals for an extended period of time it may not be possible for you to adjust to nolines. T
These lenses (known as progressive lenses) have a normal area for distance vision and then a narrow channel "progressing" in prescription power to a reading area. If you are accustomed to normal bifocals you may not be able to adjust to this type of lens.
If you wore a different brand of noline bifocal in the past, this could also be a problem. Each manufacturer uses a different "progression" pattern in the lens and adjusting from one to the other is difficult and can take several weeks of wear to retrain your eyes to the new channel.
All that being said, it sounds, rather, that the measurements for the bifdocal were either taken incorrectly or the lab technician did not edge the lens to the provided measurements.
When reading the eyes naturally turn inward and down. The measurements, if taken and utilized properly would allow your eyes to turn into the progressive channel while reading. Initially you would notice a slight blur at the edges of the channel but your brain would quickly retrain itself to ignore this.
To measure for these lenses the optician must first measure the pupillary distance from the bridge of your nose to the pupil. Then, with the lensless frame properly fitted and adjusted to your face and your comfort a measurement would need to be taken from the bottom of the eyewire (the frame part surrounding the lens) to the bottom of your pupil as you are looking directly ahead. This measurement determines where the "seg height" or start of the reading channel will be placed.
If the frame were not properly adjusted prior to the measurements the height would be incorrect causing the blurring and dizzy sensation you are experiencing when looking at items in the distance. If the optician attempted only to adjust the frame AFTER the lenses were fitted into the eyewire the procedure was done incorrectly.
Adjustment of the nose pad height and other frame adjustments can SOMETIMES alleviate the problem you are experiencing, however, if the frame is fitted correctly and measurements taken prior to manufacture there is little need for this.
I would complain to Pearle Vision coporate offices if the store manager refuses to give you any satisfaction.
If you do a google search on Pearle Vision Customer service it will provide both a physical address and toll free number.
If you are a first time bifocal wearer and are not adverse to wearing contact lenses you may want to speak with an Optomoterist or Ophthalmologist about being fitted with monovision contacts. This is having a contact lens for near vision in one eye and distance in the other. Most people adapt well to this type of option. Basically one eye predominates at distance and the other at near. Central vision is clear and the eyes continue to work as a team. Peripheral vision is not negatively affected.