Complaint Review: Pell Technoloy Inc.

I have also sent my laptop to this company through an eBay merchant named "laptop-TEK" using the buy it now purchased for an $150.00 on 27 Feb 2009. After 3 days of not hearing how to send my laptop, I emailed and was told to go to Pell Tech's web site and fill out an repair ticket and tell them that Mike had receive the money already through PayPal. They contacted me back and gave me an purchase ticket number to send with the computer.

I sent my computer and it was received by a Zuleta on 9 Mar 2009. After not hearing from them for 12 days, I email them back (Impossible to call them, and they don't return phone calls) I got 3 invoices from them stating that I need to pay $175.00 to get my laptop repaired. I immediately wrote back and told them that I had already payed and sent a copy of my reciept along with the laptop.

They wrote back and said that they would check their PayPal records to see if the money was received and I should be receiving a tracking number shortly. This was two weeks ago on 17 Mar 2009. I have called 3-5 times everyday for the last week and emailed twice a day. I have not gotten a return phone call or email. The tracking op my repair ticket on their site says that the item does not exist.

I'm probably will have to go to small claims court in order to get some kind of response. I opened up a PayPal claim to try and get my money back. I'm still out of a good laptop and $35.00 for shipping. BUYER BEWARE this may be a scam or just bad business practices.

Bigmike
Memphis, Tennessee
U.S.A.