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  • Report:  #1493128

Complaint Review: PENN TOYOTA

PENN TOYOTA BAIT AND SWITCH, FINANCE TRICKERY, EXCESSIVE NON MANDATORY FEES , RUDE GREENVALE NY

  • Reported By:
    ELLIE — LB NY United States
  • Submitted:
    Fri, March 20, 2020
  • Updated:
    Sat, March 21, 2020
  • PENN TOYOTA
    2400 NORTHERN BLVD
    GREENVALE, NY
    United States
  • Phone:
    516-621-8600
  • Category:

BAIT AND SWITCH, EXCESSSIVE NON MANDATORY FEES ADDED IN AFTER THE BUYING AGREEMENT, HIT ME WITH 10000$ PUT ON TOP OF THE PRICE, BEACUSE THE FINANCE MAN NOR ONLY BECAME VISIBLY ANGRY WHEN AFETR HE HAD BEEN PUSHING UNWANTED WARRANTIES DOWN MY THROAT , AND I SAID, 

ENOUGH, I AM NOT INTERESTED, HE CONTINUED WITH VERY QUESTIONABLE FIGURES

ADDING IN NUMBERS, I NEVER AGREED TO, I FINALLY TOOK A GOOD LOOK AT THIS "FINANCE" PAPERWORK, AND ASKED IF I CAN JUST PAY IT ALL UPFRONT, THEY CHANGED THE PRICE? 

IT IS NOW 1,000$ MORE AND IM BEING CHARGED FOR GAS? AFTER, I HAD POINTED IT OUT 

AND I WAS TOLD IT WOULD BE REMOVED, THE FINANCE PERSON"NICK" ,EVEN WENT SO FAR AS TO

SAY.... " YOU ARE NOT BEI G CHARGED FOR GAS, IT JUST PRINTED OUT ON THE WRONG LINE"

WHICH,WAS A LIE. 

PRIOR TO BUYING THE VEHICLE, IT IS A 2010 MODEL, THE CAR FAX STATED THERE WERE SEVERAL RECALLS, THAT WERE NEVER FIXED.

PRIOR TO THE PURCHASE, I HAD MADE IT A POINT TO SPEAK WITHA MANAGER ABOUT THE RECALLS,

I WAS TOLD BY A MANAGER, I WOULD HAVE THE DOCUMENTATION PROVIDED TO ME, 

THIS DOCUMENTATION, WAS NEVER PROVIDED.

I HAVE CONTACTED THE GENERAL MANAGER, WHO WAS VERY DEFENSIVE, STILL , HAS YET TO EVEN ADDRESS THE RECALL ISSUE, I LITERALLY, WENT TO THE DEALERSHIP, TO BUY THE CAR, I THOUGHT AFTER LEAVING A DEPOSIT AND GETTING THE BALL ROLLING ON MY END, WITH MY INSURANCE, DMV,PLATES, THE DOCUMENTATION OF RECALLS SATISFIED, I THOUGHT IT WOULD BE SIMPLISTIC, I THOUGHT BEING A WOMEN, WALKING INTO A DEALERSHIP WOULD BE NORMAL. I WAS HAVING JOINT REPLACEMENT THE VERY NEXT MORNING, THEY TIED ME UP AT THAT DEALERSHIP FOR FIVE HOURS! 

I LITERALLY DROVE IT HOME AND HAVE BEEN LAID UP EVER SINCE, I HAVE NOT DRIVEN THIS ONCE.

THIS IS DISGUSTING.

SOMETHING STINKS HERE....

 

1 Updates & Rebuttals


coast

United States

Question

#2Consumer Comment

Sat, March 21, 2020

Were the add-ons and warranty added before or after you signed the purchase agreement?

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