Complaint Review: People PC

I was using People PC Internet service for almost 2 years.

It was not especially good, a very slow dial up connection (even when they named it Accelerated to charge $15.95), but it was cheap; so that part I can understand.

The problems began after I moved on November 1st to a new address where I got high speed Internet through cable, because I need it for my current job, it was a nightmare trying to cancel the account with the people at People PC.

First, as my husband tried to cancel - he is Dutch - they play it hard to understand him. Two or three phone calls ended without results in November. Then, when I call several times in December, "the system was down" and they cannot confirm my cancelation. On December 20, 21 and 22 I lost precious time in my working hours talking to very bad mannered ladies - most of them, with the exception of Deirdre - who after asking me a millions questions either let me on hold forever or told me: just call later, we cannot process this transaction now.

But they DID CHARGE my bank account twice, after I was not using the service, even when I don't have that phone line anymore. To accept my cancelation, the system was down. To take my money, for sure they don't have a problem. It is a shame that they named themselves People PC. Or maybe, its accurate: they are just like any politician: thieves and deceivers.

Maria Elena
Miami, Florida
U.S.A.