Complaint Review: PEOPLE PC

In attempting to take advantage of their free trial offer for 30 days I called to set up the FREE account.
I was told by MARK the customer service rep that all he needed was a credit card for the free trial.
I said "well then, I guess it's not a free trial is it?" to which he explained that in order to take the trial I had to give a credit card #.

I said "here on the box it says NO CREDIT CARD REQUIRED" and that after AOL gave me a free trial AND THEN CONTINUED TO BILL MY CARD FOR SERVICE EVEN A YEAR AFTER WE MOVED AND THE PHONE WAS DISCONNECTED.

Again, I said "I'd like the free trial."
MARK the Rep yelled at me about how if I wanted the trial I had to give up the number. I said "you're not very good at customer service and I'd like to speak with a supervisor" and he hung up on me.

Then, I called their office in SF, CA and the receptionist refused to allow me to speak with someone- said "the only way to file a complaint is to write them A LETTER!".

I said I wanted to speak to a supervisor and SHE hung up on me-this from the RECEPTIONIST at the CORPORATE OFFICE.

PEOPLEPC has terrible customer service and their free trial is NOT FREE!

Kathryn
dallas, Texas
U.S.A.