Complaint Review: peoplelookup.com

I ordered one $7 report to find and old high school friend in June. In October I got an email saying that I had additional lookups that I could use. In January I got another one, and read it more closely.

It mentioned that my credit card would be charged. Did it mean if I used the service, or was it charging whether I used it or not. I logged in an found that they had been charging me $19.95 a month ever since June! I am sure that I did not sign up for this.

I canceled my account on line, then I called 866-974-6185. After several minutes of waiting, I talked to a friendly person, who finally agreed to reverse a month of charges, but no more than that. She sent me a copy of the screen that I theoretically clicked on, but I am sure that I would not have done that.

I think their screen is designed to confuse you into selecting a subscription. They said that they have been sending me two emails a month, but I can not find them. (Did they design them to get blocked by spam filters?) They said that the charges were clearly indicated, but I missed them. I should have been smart enough to see them in my credit card bill.