Print the value of index0
  • Report:  #1269293

Complaint Review: Pep Boys Auto Parts and Service

Pep Boys Auto Parts and Service Failure to honor Warranty(s) CHERRY HILL New Jersey

  • Reported By:
    Rober — CHERRY HILL New Jersey USA
  • Submitted:
    Fri, November 20, 2015
  • Updated:
    Fri, November 20, 2015
 
 On 08/02/2015 return vehicle to PEP BOYS for failure of the air condition unit on 1995 Ford Explorer.
 
On 08/03/2015 I was informed by David Schrader (SERVICE MANAGER) that another leak check was performed, estimated repairs would cost $1000,00 + to repair, after having this service perform then repair done on 06/15/2015 in the amount of $283.53.
 
PEP BOYS has a Limited Warranties on their parts and services for 90 days or 4000,00 miles.
 
Called Mr. Schrader then asked to be reimburse for the service fees and parts on 06/15/2015  for Air Conditioning services that failed.
 
Mr. Schrader refuse to reimburse these fees contrary to Limited Warranties for parts and services.
 
Also, a wheel alignment was supposedly performed that I did not request nor authorize nor appears to have been done for this vehicle in the amount of $89.99. 
 
Matter is being investigated and arbitration decision is due shortly with Visa Credit card services.
Respond to this Report!