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Pep Boys Auto Service Liars and Cheats ripoff business from hell Hollywood California *EDitor's Comments
For the last year I have used Pep Boys for all my auto service needs. I don't know why I continued to do this because, since the very first time I took my car there, I have been plagued with nothing less than misery and grief.
A.) Their mechanics and management are more interested in getting paid and rushing people out the door, rather than listen to my description of the problem I am having with my car. On more occasions than I care to remember I have turned my car in for service and picked it up only to discover that the problem has not been fixed and that a new problem has occurred. It seems that Pep Boys solution to fixing any automotive ailment is to replace perfectly good alternators and charging for the labor.
B.) I have spent over $1200 for Pep Boys mechanic to perform absolutely no beneficial service to my car. On every occasion they have failed to fix the problem which I reported. When I question them about this they are suddenly incapabale of understanding English. When I persist I am yelled at by the mechanic who performed the "service" on my car, because I didn't come directly to him when I brought my car in, and, instead explained the problem my car was having to the mechanic that was handling the desk at the time.
Pep Boys is a scam. It is nothing more than a sordid mechanic shop one might see on a local news special report about garages that cheat and steal from the unsuspecting customers who count on it to repair their cars.
My car is far worse off for ever having been at Pep Boys than if no work were ever done on it at all. My most recent experience has financially broken me, and my car still remains unfixed. I have taken it to a more reputable mechanic and I will now have to pay additional money to get my car fixed for real, by a real mechanic.
Pep Boys may be a franchise name and the notices of certification for its mechanics may be displayed prominently in the lobbies of their locations, but I assure anybody who reads this that the only thing Pep Boys locations do is take up space that could otherwise be occupied by a reputable mechanic shop with integrity and concern for its customers automotive needs.
It is a mystery that Pep Boys stock remains listed on the stock exchange. Pep Boys should be ashamed of themselves. They have no honor or integrity and is less than the worst kind of white collar criminal.
Sridhar
Hollywood, California
5 Updates & Rebuttals
*EDitor's Comment to the above Rebuttal: ..this website is dedicated to defending victims
#60
Mon, May 20, 2002
Carrie,
You need to know that this website is dedicated to defending victims. And that includes onslaughts from corporate shills. You are the loser, my dear, having fallen prey to one of the most mundane fallacies... so out of touch that you don't realize that Sridhar was stuck going back to PEP BOYS to let them repair what they screwed up, unless they had the money to shell out again. That's the law, generally.
We don't care if someone is only ripped off for $5, that person will not be ridiculed. We don't care if they misspell words or make mistakes with punctuation, they will not be corrected. We are dedicated to justice and fairness. Ad hominem attacks will not be tolerated; it's like being raped twice.
Carrie
Cleveland,Ohio,
I agree with Johnny ..Everybody knows they suck.
#6Consumer Comment
Sun, May 19, 2002
Hey Johnny...Don't even try to argue with the Editor of this site. He/she thinks that no one should ever have to use common sense, even when they know they are getting the shaft by some company or person.
Maybe if the world used more common sense, or even just opened their eyes for a moment, less people would get ripped of. In the words of Sridhar who filed the original complaint he stated "I don't know why I continued to do this because, since the very first time I took my car there, I have been plagued with nothing less than misery and grief." Duh!!! Wake the hell up loser and quit complaining about Pep Boys. Everybody knows they suck. You knew they sucked for over a year, yet kept going back for more abuse. Take some responsibility for your miserable situation. There are plenty of qualified mechanics in every city and you should have left Pep Boys after the first miserable experience.
johnny
lancaster,Pennsylvania,
im back
#6Consumer Comment
Sat, May 18, 2002
again im not defending the company and saying they do nothing wrong, they do, we all do, im just wondering how someone let a company take 1,200 bucks out of them. as for the retuned parts, if they can't reproduce then you don't pay the bill. it's that simple its your right. again all im trying to get out of this is the hole story.
EDitor's Response to the above Rebuttal
#60
Sat, May 18, 2002
What is truly amazing about this story is that an employee from Pennsylvania is defending the practices of a store in California. Sounds like perhaps it is a matter of policy?
This, coupled with the fact that this scenario repeats itself. Just look at all the other Pep Boy ripoffs. This Pep Boy shill has ineffectively tried to deflect the issues.
There is evidence from reports on this website, that Pep Boys does NOT always save replaced parts, even when requested. In one case, when the individual confronted Pep Boys about the replaced parts, they tried to pass off parts from a different vehicle.
This seems to be a nationwide problem with Pepboys.
johnny
lancaster,Pennsylvania,
whats the real problem
#6UPDATE Employee
Sat, May 18, 2002
ok so you got a car problem that was not detected at the time, you failed to put in why the car was there in the first place, some sort of eletrical problem i take it, since a altinator was done on it. and every time you took it there in the past year it has another problem, so why would you take it back to them again and agian , go to another pepboys im sure out there they are a dime a dozen. why did you let them replace that altinator, you gave the ok, and if it was good you should of kept it. also this 1200 buck you put out what was it for thats a good bit of money, if your spending that, there is something very odd you are trying to chase and fix, im not saying somethings right or wrong here , but it seems there is more to this story like most, i see on here