Complaint Review: PEP BOYS AUTOMOTIVE

Pep Boys sold me a set of Bendix Brute Stop brake shoes with a lifetime warranty in June 2001. I asked My wife to return shoes & pick up new ones exactly one year later. The shoes were beginning to seperate.

The manager told my wife the shoes had gone up 10 dollars & charged her an extra 10.92 to replace shoes and informed her they would not honor their lifetime warranty anymore. He would not return original receipt to her that stated lifetime warranty.

I called manager and was told Pep Boys never had a lifetime warranty. That was a lie because I have proof of returning pads for other vehicles I own & receipts that state lifetime warranty.

He then tells me that the decision to not replace the shoes was a corporate decision made recently by the company. I then asked what the company told him to tell the customers as they returned brakes shoes. He said he wasn't given an excuse to relay to customers. His last excuse was, Bendix no longer warrantied their brake shoes.

He suggested I call a district manager to continue my conversation but after an excessive amount of time on hold waiting for a phone number I just hung up. When I bought these shoes last year the employee at the parts counter specifically stated that these were the only shoes Pep Boys sold for my new truck that had the lifetime warranty.

Thats why they were selling for twice as much as any other brake shoe they carried. All brake shoes are warrantied against manufacturer defects. I could have spent half as much in the beginning & had the same warranty.

I told Manager Pep Boys cannot change their lifetime warranty anytime they saw fit. All shoes from the date the decision was made by corporate could be sold w/o warranties but everything before that date had to be warrantied.

chuck
pasadena, Texas