Complaint Review: Pep Boys

I took mty 82 Ford F100 to a Pep Boys on Old Hickory in Nashville, TN. They quoted me a price for a new master cylinder, front pads and rotors, one caliper, rear drums and shoes, and one wheel cylinder. I agreed, paid for the job, and took the truck home. Two weeks later, my foot went to the floor while trying to stop (luckily it's a standard and I was able to downshift to avoid trouble).

I took the truck back to the shop where they inspected the work and told me someone had forgotten to bleed the lines. I asked them to check the master cylinder at the same time. They told me they did, and I took the truck home after having the brakes bled, no charge (how generous).

One week later, my foot went to the floor again. This time, I took it back, told them to fix it right this time, or I would drive the truck through their window, since I had no brakes. I asked if it was possible the master cylinder was bad... "we'll check it." Nope, the brakes needed to be bled.

After checking the fluid a few days later, and noticing it was low, I took it to another mechanic who told me the master cylinder was bad.

I sent all of my information to the home office twice, and got no response! It seems shoddy work, and a lack of concern for their customers' safety goes all the way to the top with these rip off artists.