Complaint Review:
Pep Boys
I bought some new tires at Pep Boys in Ogden, Utah. A few hours later, I ws driving down a fairly steep mountain road, and I was going well under the posted speed limit. I started to hear a clacking sound from my tires/wheel wells. When I got back to town, I had a local mechanic recheck my vehicle immediately, NOT Pep Boys. Turned out that Pep Boys failed to tighten my lug nuts on all 4 wheels after the tire installation was completed.
I could have very easily crashed on that steep mountain road, and if I had, I would have sued Pep Boys so bad that they would never have recovered from my lawsuit. Heck, I would have been lucky to survive a potential crash caused by there incompetence. They also tried on numerous ocassions before this incident to pull a bait and switch on me. After that, I just did business with a locally owned mechanic. Don't ever do business with these idiots!