Complaint Review: Pep Boys

Pep Boys has a sign which states "We honor our competitors coupons". I call the Long Beach store of Saturday and told them that I had a coupon for a Smog Check and asked if they would honor it. The person on the phone said yes come on down.

When I got to Pep Boys I was told by the assistant manager (Faustino)that Pep Boys does not honor Smog Check coupons. He stated that he could honor the oil change or the tune-up but, would not honor the Smog Check. I explained that the sign said the would honor competitors coupons. I was told by the manager he had ordered a new sign and it would be more specific. I told him that until his new sign arrived that he should honor his old sign.

The assistant manager refused to help.

Karen
Carson, California