Complaint Review: Pep Boys

Our car would not start so we took it to pep boys to have a diagnostic done on it. There conclusion was that the fuel pump needed to be replaced. I had replaced the fuel pump with a Pep Boys brand fuel pump just one week earlier. $280.00 later they said the car was fixed. We did not even make it the four miles from their shop to our house before it broke down.

We took it back. This time they said it was the fuel pump sending unit. They refunded the amount of the fuel pump but still charged us $200.00 in labor for something that was not even the problem.This second time they did not charge us labor but charged us $162.00, the price of the sending unit. This time we made it all the way home but when we went to start the car a short time later, it would not start.

We had it towed backed to them the same day and as of one hour ago they dont know what is wrong with it. That is where we stand right now.

Gene
chandler, Arizona
U.S.A.