Complaint Review: Pep Boys Miami Lakes

I had work done by Pep Boys Orlando and puchsed the extended warranty, Cliff... at the Miami Lakes station kept telling me that they never give service guarantee. For three days he argued and insited I would have to pay for the service and that the part had a limited warranty and depending on the damage I would have to pay for that too. After serious arguing and plenty of proof I was able to get a full replacement of a $600.00 work order.

I did speak to the GM who said it was not his problem and he would let someone elsse handle. Long story short if you want to be offended, mistreated, lied to and have people try to scam you go and see Clif.... at the service department at Pep Boys in Miami Lakes.