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  • Report:  #1403126

Complaint Review: Pep Boys

Pep Boys Paid for New Shocks / struts - not installed Hesperia California

  • Reported By:
    Iris — Apple Valley California USA
  • Submitted:
    Fri, September 29, 2017
  • Updated:
    Fri, September 29, 2017
  • Pep Boys
    16349 Bear Valley Road
    Hesperia, California
    USA
  • Phone:
    760-949-2430
  • Category:

I had gone to Pep Boys and paid them a large amount for new shocks and struts which I assumed had been installed.  Several months later I went to my regular dealer for service and they gave me notice that I needed new shocks and struts as mine were in bad shape, were leaking, etc. 

The dealer gave me a printed report to take back to Pep Boys since I advised the dealer that I had already paid for new shocks and struts.  So when I went back to Pep Boys they supposedly then installed new shocks and struts at no charge.  There was no explanation for what happened.  But if I had not been told about this fraud, I would not have known it.

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